Sales Coordinator
3 days ago
**Simply Computing Inc.**
**Job Title**: Retail Sales Coordinator
**Reports to**: VP of Sales & Marketing
**Job Summary**
Assist the VP of Sales and Marketing with directing the Simply Computing Retail Sales team to deliver efficient retail operations that align with our brand direction, enable legendary customer service and positively impact company results. Drive continuous process improvements across retail operations.
**Core Accountabilities**
Sales
- Assist with leading the strategic execution of day-to-day retail sales and training for all Simply Computing and SCE locations, including sales initiatives, sales competitions, etc.
- Understand current and future brand direction and develop retail sales strategies and solutions that align to and support it
- Update the sales targets and communicate to the stores weekly
- Track and report on results of contests and spiffs
- Monitor customer reviews across multiple social media platforms, responding to positive reviews and bringing negative reviews to the attention of the VP of sales
- Review active sales orders with Store Managers and keep them up to date
- Attend marketing meetings, collaborate with team to generate and implement marketing plans, promotions, and events
- Collaborate with Marketing and Buying teams to implement new merchandising plans while adhering to brand requirements
- Identify potential updates in new products, and work with Marketing and Buying teams to implement timely and effective markdowns and promotions to reduce obsolete stock
- Attend weekly Managers’ Meetings, take minutes, and record weekly goals for managers
- In absence of the VP of Sales and Marketing, coordinate and lead operational team meetings
Training
- Ensure all staff are effectively trained according to standards and using prescribed timelines to deliver exceptional service to customers and positively impact company results
- Ensure Managers are trained with SalesRx, and ensure Managers are training their staff according to set timelines
- Ensure all staff has required certifications and they are always up to date
- Effectively manage and follow-up on improvements needed in the NPS surveys
- Maintain product and training manuals
- Maintain Simply’s wiki
Operations
- Ensure Apple sales requirements are followed, for example embargos, demo displays, marketing guidelines
- Visit stores as needed
- Ensure Store Managers are following the store operations checklists, e.g. cleaning, security, etc., and making improvements as needed
- Act as point of contact between store staff and head office relating to sales and operations improvements and coordinate requests and activities with the operations team
- Other Simply Computing projects will be assigned from time to time
**Supervisory Responsibilities**
This position has no direct reports.
**Working Conditions**
The Retail Sales Coordinator works mainly in an office environment at Simply Computing’s head office, and can work from their home office, and requires periods of sitting, standing and walking. Some project installations may require physical labour such as climbing ladders and lifting. This position requires occasional travel.
**Knowledge, Skills, and Abilities**
- Expert knowledge of all aspects of retail sales and operations
- Proven ability to develop effective retail strategies and lead their execution
- Ability to develop and implement innovative solutions to complex, systemic problems
- Demonstrated ability to develop and lead a team
- Highly collaborative with exceptional written and verbal communication skills
- Passionate about customer service and enhancing the retail experience
- Extremely organized with strong attention to detail
- Proven ability to effectively oversee and manage multiple, concurrent projects
- Thrives in a fast paced environment; adapts quickly to change
**Education/Experience Required**
- Degree in retail management, business administration or equivalent experience
- 1-3 years+ experience in retail operations
- 1-3 years+ people management experience
**Required Licenses, Certificates, Registrations**
The following to be completed within 6 weeks of employment start date. Simply Computing will reimburse exam fees for the first attempt for each tested requirement only. If exam is not passed the first time, employee is responsible for costs of re-writing exams
- Apple SEED training
- Apple Authorized Service Provider Onboarding
- Apple L1 certifications
**Salary**: $48,000.00-$50,000.00 per year
**Benefits**:
- Extended health care
Schedule:
- Day shift
COVID-19 considerations:
We follow the provincial health orders regarding Covid-19
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- sales: 3 years (preferred)
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