Customer Experience Lead
3 months ago
Requisition ID: 206898
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
**About the role**:
**What you’ll be doing**
Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
**Is this role right for you? In this role you will**:
- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures
**Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**:
- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
**What’s in it for you?**
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities
- for you and our customers.
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package.
Location(s): Canada : Quebec : Vaudreuil-dorion
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
-
Customer Experience Associate
6 months ago
Vaudreuil-Dorion, Canada TD Bank Full time**Customer Experience Associate**: - 416055BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 245 Boul Harwood **Employment Type** - Regular **City** - Vaudreuil-Dorion **Time Type** - Part Time **Province/State** - Quebec **Hours** - 22.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...
-
Customer Experience Associate
6 months ago
Vaudreuil-Dorion, Canada TD Bank Full time**Customer Experience Associate**: - 430974BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 40 Boulevard Cite-des-Jeunes **Employment Type** - Regular **City** - Vaudreuil-Dorion **Time Type** - Part Time **Province/State** - Quebec **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department...
-
Customer Experience Associate
6 months ago
Vaudreuil-Dorion, Canada Scotiabank Full timeRequisition ID: 199525 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...
-
Customer Experience Associate
6 months ago
Vaudreuil-Dorion, Canada TD Bank Full timeWork Location: Vaudreuil-Dorion, Quebec, Canada Hours: 18.75 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: KEY ACCOUNTABILITIES CUSTOMER - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...
-
Team Lead, Client Services
6 months ago
Vaudreuil-Dorion, Canada Sephora Full time**Job ID**: 241988 **Store Name/Number**: QC-Vaudreuil (0882) **Address**: 3120 Boulevard de la Gare Unit 154, Vaudreuil-Dorion, QC J7V 0J5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for...
-
Customer Service Supervisor
5 months ago
Vaudreuil-Dorion, Canada Quadra Full time**Position**: Customer Service Supervisor **Location**: Vaudreuil-Dorion, Quebec (Hybrid / Flexibility policy) **Status**: Permanent, full-time (1) Are you a charismatic leader looking for a role where you will make a difference to your team? Are you defined as an empathetic person, an excellent team player and a positive leader? You like challenges and...
-
Customer Service Representative
3 months ago
Vaudreuil-Dorion, Canada iSpice Foods Full time**Job description** **Job description** iSpice Foods is a leading North American based importer, processor and supplier of the best quality peppers and spices from around the world. With its headquarters located in Montreal, iSpice Foods operates multiple facilities in the USA. Growing organically and through acquisitions, iSpice Foods strives for...
-
Customer Logistics Manager
6 months ago
Vaudreuil-Dorion, Canada XTL Transport, Logistics, Distribution Full time**Responsibilities**: **1. Key** **Elements** - Develop and manage KPI's that speak to the following: - Service - Missed opportunity - Growth - Profitability - Implement operational process improvements - Execute and provide updates on key projects and objectives - Second point of escalation for customers, carriers and staff - Lead the following initiates:...
-
Assistant Manager, Customer Operations
3 months ago
Vaudreuil-Dorion, Canada Old Navy Full time**Overview** **Duties**: - Manage day-to-day operations of the retail store - Implement strategies to drive sales and achieve store targets - Oversee inventory management, pricing, and merchandising - Lead and motivate a team of retail associates - Conduct interviews and participate in the hiring process - Ensure payroll accuracy and compliance - Provide...
-
Customer Logistics Manager
3 months ago
Vaudreuil-Dorion, Canada XTL Transport, Logistics, Distribution Full timeWe are looking for a Customer Logistics Manager to join our team in Vaudreuil ! XTL is a fast-growing family business that has been operating in the transportation, logistics and warehousing industry for 39 years. Organization Consideration: This position is accountable to the Senior Director of Logistics **What we have to offer**: - Group family...
-
Logistics Customer Service Liaison
3 weeks ago
Vaudreuil-Dorion, Quebec, Canada Randstad Full timeCompany Overview:Randstad, a leading staffing agency, is proud to partner with a dynamic client in Vaudreuil who has experienced rapid growth over the past two years.Estimated Salary: $55,000 - $65,000 per yearJob Description:We are seeking a highly skilled Customer Service Representative to join our client's growing team. As a Logistics Customer Service...
-
Customer Care Specialist
5 months ago
Vaudreuil-Dorion, Canada Vivier Pharma Full timeVivier Pharma is a Canadian Pharmaceutical Skin Care company with over 20 years of experience in the Medical Aesthetic Industry. We are currently looking for a Customer Care Specialist to join our team based out of our Vaudreuil-Dorion head office. The Customer Care Specialist is responsible for providing a leading customer care experience. The role...
-
Sales and Customer Support Representative
2 weeks ago
Vaudreuil-Dorion, Quebec, Canada Randstad Canada Full timeCompany OverviewRandstad Canada is a leading staffing agency with a strong commitment to fostering a diverse and inclusive workplace. Our team of experts helps individuals find the right fit in their careers, while also providing exceptional service to our clients.Job SummaryWe are currently seeking a highly motivated Sales Coordinator to join our team. The...
-
Overnight Lead
6 months ago
Vaudreuil-Dorion, Canada Walmart Canada Full time**Position Summary... **:Working as an Overnight Lead at Walmart Canada is a great way to gain valuable experience in the retail industry. A Lead Department Manager - Overnights leads a team by adhering to the basic beliefs and values of Walmart. This team has accountability to stock shelves, set up displays, and ensure that the store is always...
-
Shift Lead Vaudreuil-dorion
3 weeks ago
Vaudreuil-Dorion, Canada Urban Barn Ltd. Full time**Help people create homes they love.** Join the Urban Barn team as a **Full-time Shift-Lead (Key Holder) **at our Vaudreuil-Dorion store in Quebec. With over 50 retail stores across the country, Urban Barn is a national retail chain offering high-quality furniture and home décor. We’re passionate about making our customers and our employees feel right at...
-
Customer Service Representative
5 months ago
Vaudreuil-Dorion, Canada BMO Financial Group Full time580 Avenue Saint-Charles Vaudreuil-Dorion Quebec,J7V 8H2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...
-
Responsable/lead, Full Time
3 months ago
Vaudreuil-Dorion, Canada Banana Republic Full time**About Banana Republic**: Banana Republic was founded with an explorer’s spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries. We travel near and far in search of the finest materials and fabric innovations to infuse style with substance, because we believe that what...
-
Responsable/lead, Full Time
3 months ago
Vaudreuil-Dorion, Canada Banana Republic Full time**À propos de Banana Republic**: Nous voyageons partout dans le monde pour trouver les matières les plus raffinées et les tissus les plus novateurs afin de créer un style qui a du caractère, parce que nous croyons que vos tenues devraient ouvrir une foule de possibilités. Et les gens qui composent l'équipe de Banana Republic partagent les mêmes...
-
Customer Service Representative
6 months ago
Vaudreuil-Dorion, Canada Quadra Full time**Title**: Customer Service Representative **Location**: Vaudreuil-Dorion, Quebec **Status**: Full-time, permanent (1) **Flexibility**: We have a policy that allows for hybrid work, with a minimum of 2 days per week at the office. Do you have experience in the distribution industry? Are you passionate about customer service and problem solving? If so,...
-
Customer Service Expert
2 weeks ago
Vaudreuil-Dorion, Quebec, Canada Quadra Chemicals Full timeOpportunity OverviewQuadra Chemicals is seeking a highly skilled Customer Service Expert to join our team in Vaudreuil-Dorion, Quebec. This role offers the opportunity to deliver exceptional customer service and play a pivotal role in driving seamless service delivery and customer satisfaction.About the RoleThe Customer Service Expert will be responsible for...