Customer Service Representative

6 months ago

VaudreuilDorion, Canada Quadra Full time

**Title**: Customer Service Representative

**Location**: Vaudreuil-Dorion, Quebec

**Status**: Full-time, permanent (1)

**Flexibility**: We have a policy that allows for hybrid work, with a minimum of 2 days per week at the office.

Do you have experience in the distribution industry? Are you passionate about customer service and problem solving? If so, it’s time to join the Quadra Family At Quadra we put people first so that together we can reimagine the possibilities. If you enjoy having fun at work and your surrounding describes you as a team player - you are Quadra

About your future team

When you join Quadra, you'll be part of a 45-year-old and more, growing organization that is dedicated to its 550+ employees located from sea to sea in Canada and the United States. We not only offer an engaging and collaborating culture, but also a great family-oriented environment, autonomy, and flexibility.
You will have the opportunity to be part of a professional, fun, innovative, and determined team. In addition, Quadra is proud to be recognized as one of the Best Managed Companies and certified as a Great Place to Work for Women® and a Great Place to Work® overall.

**Your Responsibilities include**:

- Taking orders and processing them in our computer system
- Validating the information on purchase orders
- Ensuring that customer requests are handled satisfactorily and in accordance with the companies’ guidelines.
- Assisting customers with orders, suggesting products, etc.
- Tracking orders and ensuring the appropriate status
- Working closely with sales representatives to connect to customer issues.
- Reading and understanding all customer activities for the strategic accounts in Salesforce
- Managing account maintenance
- Reviewing various weekly / monthly reports
- Communicating with our logistics and procurement teams to ensure that the customer’s requirements and operational requirements are met.
- Working in synergy with other departments to ensure full customer focus.
- Being the Internal sales support for assigned accounts.

Why this Opportunity?

This is a highly collaborative, fast-paced, and solution-oriented position. We are looking for someone with a positive and professional attitude who will provide dedicated and impeccable customer service.

Your motivation, enthusiast, and dynamics will be an asset when you join our team as a Customer Service Representative.

**To succeed, you will need**:

- A college diploma in administration, business or in a related field
- To have excellent verbal and written communication skills in French (English is an asset)
- Be comfortable communicating with customers via phone.
- To have a strong work ethic and a passion to succeed. Compassion, integrity, and honesty are very important qualities to have
- 5-8 years of relevant experience as Customer Service Representative in a distribution, logistic or manufacturing environment
- An ability to work independently and in a team environment
- A desire to work in an environment where decisions must be made quickly and under pressure
- Excellent interpersonal, communication and analytical skills
- Excellent organizational and problem-solving skills
- Strong computer skills (Microsoft Office Suite, Salesforce, etc.)

In brief, as a Customer Service Representative you will be responsible for communicating effectively with our customers, taking orders, and following up on them. You will also be responsible for maintaining relationships with our sales team to achieve the highest level of customer service. You will initiate collaboration between shipping, receiving, accounting and the procurement/logistics department.

**The advantages of choosing this position at Quadra**:

- Competitive salary and generous performance incentive program
- Full benefits coverage (dental, medical, etc.)
- Programs offered to employees to improve their quality of life (Wellness Portfolio)
- Virtual care/telemedicine for you and your loved ones; 24/7 access to a physician
- Virtual wellness and mental health programs with a global healthcare leader
- Retirement plan with a match and several long-term investment programs
- Vacation, personal days and flex days
- Helping each other and having fun are part of our core values
- A company that promotes diversity, equity, and inclusion
- Digital environment
- Customized training built for you
- Opportunities for advancement and professional development; a growing company that focuses on its people
- Participate in various internal and external trainings
- Possibility of joining various company committees
- Social activities organized by the company
- Employee recognition program (years of service, merit awards, etc.)
- Private and family-owned company with a solid infrastructure
- Employee assistance program (EAP)
- Employee referral program ($)
- And much more

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