Customer Logistics Manager
2 weeks ago
**Responsibilities**:
**1. Key**
**Elements**
- Develop and manage KPI's that speak to the following:
- Service
- Missed opportunity
- Growth
- Profitability
- Implement operational process improvements
- Execute and provide updates on key projects and objectives
- Second point of escalation for customers, carriers and staff
- Lead the following initiates: hiring, staff recognition, annual reviews, addressing disciplinary issues up to and including terminations
- Organize and take part in professional development opportunities
- Ensure supervisory staff are educating, training, and managing front-line
- operational staff
**2. Developing**
**Capacity**
- Build carrier base and pipeline in relation to business needs and opportunities
- Analysis carrier needs and develop system that allows logistic team to capitalize on such knowledge
- Diversify with other Modes
**3. Staff**
**Management**
- Conduct performance appraisals and review pay adjustments. Provides measurable feedback to assigned personnel and suggestions for improved performance. Formulates and implements employee corrective actions as needed.
- Manage and delegate tasks based on roles, responsibilities and workload
- Develop and train staff so that day to day logistics are executed as per SOP (service, compliance, administration, etc)
- Supervisory responsibilities include, but are not limited to recommending hiring, coaching, skills development, recognition and rewards, staff productivity and performance management.
- Responsible for scheduling vacations and time off per policy with the least amount of disruption to the department to meet customer needs.
- Initiates positive methods of driving team-mate excellence through follow up, providing consistent and fair feedback on performance. Takes action through coaching and counselling to correct behaviors.
- Communicate and involve staff in results of business analysis and opportunities for improvement as well as opportunities for growth
- Align staff objectives with Company objectives. Utilize management/communication tools such as job profiles and performance evaluations.
**4.**
**Culture**
- Support Company Culture and XTL's Core Principles - LEAD WITH GRACE
- Leadership
- Empowerment
- Appreciation
- Diversity
- Work Ethic
- Integrity
- Trust
- Honesty
- Growth
- Respect
- Agility
- Creativity
- Excellence
**Skills & Abilities**
- Minimum of 4 years transportation / logistics experience.
- Minimum of 2 years supervisory experience.
- Demonstrated leadership experience with teams.
- Strong interpersonal skills including leadership, conflict resolution and team building abilities.
- Dedicated to continuous improvement.
- Proven analytical and problem solving skills. Ability to quickly understand and identify issues and propose solutions.
- Proven ability to effectively prioritize work flow to ensure deadlines are met in a fast-paced environment.
- Takes initiative, is proactive in their work, and results-oriented.
- Ability to manage and adapt to change.
- Bilingual - French / English - additional language skills very beneficial.
**Benefits**:
- 100% company paid benefit premiums after 3 months of employments
- RRSP match program after 3 months of employment
- Competitive Salary
- Open Door policy
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