Customer Care Specialist

6 months ago

VaudreuilDorion, Canada Vivier Pharma Full time

Vivier Pharma is a Canadian Pharmaceutical Skin Care company with over 20 years of experience in the Medical Aesthetic Industry. We are currently looking for a Customer Care Specialist to join our team based out of our Vaudreuil-Dorion head office. The Customer Care Specialist is responsible for providing a leading customer care experience. The role encompasses all areas of customer service, including effective communication with customers, collaborating with various departments, such as sales, and ensuring accurate and timely resolution of customer inquiries and concerns. This is a permanent, full time hybrid position.

What we offer
- Competitive salary and vacation
- Hybrid position - working both in-office and at home
- Full benefits, including telemedicine
- RRSP company matching contributions
- Paid personal/sick days
- Free product allowance
- Social events and recognition programs
- And most importantly a fun team and great environment to work in

What you will be responsible for
- Process customer care transactions including order entry, new account openings, account updates, payments, and returns
- Maintain a thorough understanding of products, services, and policies to effectively address customer inquiries and provide accurate information
- Proactively identify and resolve customer concerns and complaints to ensure timely resolution
- Collaborate with the sales team to address customer needs, provide product information, and support sales process
- Support customer care initiatives implemented by management

What are we looking for
- CEGEP or College diploma or equivalent experience
- Minimum three (3) years of previous Customer Care/Service experience
- Ability to identify customer needs and exceed expectations
- Strong call handling and active listening skills
- Excellent interpersonal skills and positive attitude
- Ability to work collaboratively with co-workers
- Ability to identify problems, and generate solutions
- Strong attention to detail
- Ability to multi-task, prioritize, and manage time effectively
- Proficient in Microsoft Office - Outlook, Word, Excel, and PowerPoint
- Ability to write professionally, concisely, and accurately
- English language proficiency is required for this job

If you are up for this exciting challenge and want to be part of a winning team, we would like to hear from you

Vivier Pharma is an equal opportunity employer.Vivier Pharma est une société pharmaceutique canadienne de soins de la peau qui compte plus de 20 ans d'expérience dans l'industrie de l'esthétique médicale. Nous sommes actuellement à la recherche d'un specialiste du service à la clientèle pour se joindre à notre équipe basée à notre siège social de Vaudreuil-Dorion. Le spécialiste du service à la clientèle est responsable de fournir une expérience de premier plan en matière de service à la clientèle. Le rôle englobe tous les domaines du service à la clientèle, y compris la communication efficace avec les clients, la collaboration avec différents départements, tels que les ventes, et la résolution précise et rapide des demandes et des préoccupations des clients. Il s'agit d'un poste hybride permanent à temps plein.

Ce que nous offrons
- Salaire et vacances compétitifs
- Poste hybride - travaille au bureau et à la maison
- Avantages sociaux complets, y compris la télémédecine
- Équilibre du REER de l'entreprise
- Journées personnelles/de maladie payées
- Allocation pour produits gratuits
- Événements sociaux et programmes de reconnaissance
- Et le plus important... une équipe amusante et un environnement de travail formidable

Ce dont vous serez responsable
- Servir de point de contact principal pour les clients par téléphone, courrier électronique, clavardage et médias sociaux
- Traiter les transactions liées au service à la clientèle, y compris l'entrée des commandes, l'ouverture de nouveaux comptes, les mises à jour de comptes, les paiements et les retours.
- Avoir une connaissance approfondie des produits, des services et des politiques afin de répondre efficacement aux demandes des clients et de leur fournir des informations exactes.
- Cerner et résoudre de manière proactive les préoccupations et les plaintes des clients afin de garantir une résolution rapide.
- Collaborer avec l'équipe des ventes pour répondre aux besoins des clients, fournir des informations sur les produits et soutenir le processus de vente.
- Envoyer des communications sortantes (courriel/téléphone) aux clients en fonction des besoins de l'entreprise.

Ce que nous recherchons
- Diplôme de cégep ou d'études collégiales ou expérience équivalente
- Minimum de trois (3) ans d'expérience dans le domaine du service à la clientèle
- Capacité à identifier les besoins des clients et à dépasser leurs attentes
- Solides compétences en matière de traitement des appels et d'écoute active
- Excellentes compétences interpersonnelles et attitude positive
-

  • Billing Specialist

    6 months ago

    Vaudreuil-Dorion, Canada ODS North America Full time

    Résumé: Nous recherchons un spécialiste de la facturation expérimenté et soucieux du détail pour rejoindre notre équipe. En tant que spécialiste de la facturation, vous serez responsable de la gestion des comptes débiteurs et créditeurs, de la facturation précise et ponctuelle et de la prestation d'un service à la clientèle exceptionnel. Si vous...

  • Billing Ap/ar Specialist

    3 weeks ago

    Vaudreuil-Dorion, Canada Nova Pilot Cars Full time

    Résumé: Nous recherchons un spécialiste de la facturation expérimenté et soucieux du détail pour rejoindre notre équipe. En tant que spécialiste de la facturation, vous serez responsable de la gestion des comptes débiteurs et créditeurs, de la facturation précise et ponctuelle et de la prestation d'un service à la clientèle exceptionnel. Si vous...

  • Customer Service Representative

    6 months ago

    Vaudreuil-Dorion, Canada BMO Financial Group Full time

    580 Avenue Saint-Charles Vaudreuil-Dorion Quebec,J7V 8H2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience...

  • Customer Experience Associate

    7 months ago

    Vaudreuil-Dorion, Canada TD Bank Full time

    **Customer Experience Associate**: - 430974BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 40 Boulevard Cite-des-Jeunes **Employment Type** - Regular **City** - Vaudreuil-Dorion **Time Type** - Part Time **Province/State** - Quebec **Hours** - 18.75 **Workplace Model** - Onsite **Pay Details** **Department...

  • Nail Care Professional

    1 week ago

    Vaudreuil-Dorion, Quebec, Canada Regal Nails Full time

    At Regal Nails, we are seeking a skilled Nail Care Professional to join our team. As a Nail Care Professional, you will be responsible for providing high-quality nail services to our clients.About the RoleThis is a full-time position that requires the ability to work on-site at our esthetician's salon location. You must have excellent manual dexterity,...

  • Customer Service Supervisor

    6 months ago

    Vaudreuil-Dorion, Canada Quadra Full time

    **Position**: Customer Service Supervisor **Location**: Vaudreuil-Dorion, Quebec (Hybrid / Flexibility policy) **Status**: Permanent, full-time (1) Are you a charismatic leader looking for a role where you will make a difference to your team? Are you defined as an empathetic person, an excellent team player and a positive leader? You like challenges and...

  • Healthcare Support Specialist

    2 weeks ago

    Vaudreuil-Dorion, Quebec, Canada Résidence Le Languedoc Full time

    About Us">Résidence Le Languedoc is a leading provider of senior care services, committed to delivering exceptional patient experiences.Job Title: Healthcare Support SpecialistEstimated Salary Range: $40,000 - $55,000 per yearAbout the Role:We are seeking a skilled and compassionate Healthcare Support Specialist to join our team. As a vital member of our...

  • Sales Specialist Appliances

    7 months ago

    Vaudreuil-Dorion, Canada The Home Depot Canada Full time

    **Position Purpose**: Appliance Specialists provide the highest level of customer service support to our customers. Appliance Specialists are assigned to Department 70 (Appliances) to assist customers, assess customer needs and guide customer decisions to build customer relationships and drive profitable sales. **Position Responsibilities**: We're looking...

  • Mobile Service Technician

    6 months ago

    Vaudreuil-Dorion, Canada Turf Care Products Cana Full time

    **About Us** - Join the Turf Care family and discover an engaging work culture, with an award-winning organization where you can learn and grow to your full potential.Turf Care’s foundation and success has been built on strong relationships and the talent, knowledge, and quality of our team. We are committed to the support and growth of our employees and...

  • Mobile Service Technician

    6 months ago

    Vaudreuil-Dorion, Canada Turf Care Products Cana Full time

    **About Us** - Join the Turf Care family and discover an engaging work culture, with an award-winning organization where you can learn and grow to your full potential.Turf Care’s foundation and success has been built on strong relationships and the talent, knowledge, and quality of our team. We are committed to the support and growth of our employees and...

  • Mobile Service Technician

    6 months ago

    Vaudreuil-Dorion, Canada Turf Care Products Cana Full time

    **About Us** - Join the Turf Care family and discover an engaging work culture, with an award-winning organization where you can learn and grow to your full potential. Turf Care’s foundation and success has been built on strong relationships and the talent, knowledge, and quality of our team. We are committed to the support and growth of our employees and...

  • Inside Sales Specialist

    8 months ago

    Vaudreuil-Dorion, Canada Fastco Canada Full time

    **Status**: Full-time, permanent position | **Location**: Vaudreuil-Dorion, QC **Report To**: Director of Sales | **Service**: Sales & Marketing Reporting to the Director of Sales, the Inside Sales Specialist shall ensure that our customers are informed of all our programs at the earliest opportunity. They will make every effort to meet and exceed all...

  • Csr - Customer Service Representative

    6 months ago

    Vaudreuil-Dorion, Canada C.A.T. Global Full time

    **Description du poste** **Rôle** **Représentant du service à la clientèle** - Répondre aux demandes des clients concernant les enlèvements, les livraisons, les POD et l'état général des expéditions et le statut général de l'expédition - Communiquer de manière proactive les éventuels retards de service à nos clients et à toutes les parties...

  • Customer Service Representative

    7 months ago

    Vaudreuil-Dorion, Canada Access Tecnic Driving School Full time

    **Monday to Friday from 1pm to 6pm** **Job Summary** Currently recruiting for a bilingual (written and spoken) Customer Service Representative to work independently at one of our schools. **Responsibilities and Duties** - Provide timely and effective support to all customers and representatives for inquiries relating to company products. - Ensure customer...

  • Personal Banking Specialist, Investment

    6 months ago

    Vaudreuil-Dorion, Canada Scotiabank Full time

    Requisition ID: 187673 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As an Investment & Personal Banking Specialist, Investment & Retirement Planning you are a member of the branch sales team responsible for contributing to the team’s overall success by meeting/exceeding...

  • Customer Service Representative

    6 months ago

    Vaudreuil-Dorion, Canada Quadra Full time

    **Title**: Customer Service Representative **Location**: Vaudreuil-Dorion, Quebec **Status**: Full-time, permanent (1) **Flexibility**: We have a policy that allows for hybrid work, with a minimum of 2 days per week at the office. Do you have experience in the distribution industry? Are you passionate about customer service and problem solving? If so,...

  • Omni Customer Fulfillment Associate

    6 months ago

    Vaudreuil-Dorion, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Service Representative

    1 month ago

    Vaudreuil-Dorion, Canada Quadra Chemicals Full time

    Req # 456 Friday, November 15, 2024 Position: Customer Service Representative Location: Vaudreuil-Dorion, Quebec Status: Full-time, permanent (1) Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office. Do you have a strong background in raw materials distribution and...

  • Inside Sales/customer Service

    7 days ago

    Vaudreuil-Dorion, Canada Dalimar Instruments ULC Full time

    **Ventes internes et support - instrumentation pour mesures acoustiques et vibratoires, capteurs dynamiques et systèmes d'acquisition de données** **Qualifications**: - LA MAITRISE DU FRANÇAIS ET DE L'ANGLAIS EST OBLIGATOIRE (ÉCRIT/PARLÉ) **Éducation/Formation**: - Diplôme de quatre ans ou formation spécialisée équivalente est un...

  • Temporary Office Support Specialist in Vaudreuil

    1 week ago

    Vaudreuil-Dorion, Quebec, Canada Randstad Full time

    We are seeking a reliable and detail-oriented Temporary Office Support Specialist to join our client's team in Vaudreuil. As the first point of contact, you will provide exceptional customer service and administrative support.About the RoleIn this role, you will be responsible for managing daily office operations, handling phone calls, and ensuring a smooth...