Responsable/lead, Full Time

3 months ago

VaudreuilDorion, Canada Banana Republic Full time

**About Banana Republic**:
Banana Republic was founded with an explorer’s spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries.

We travel near and far in search of the finest materials and fabric innovations to infuse style with substance, because we believe that what you wear should open a world of possibilities. And the people that make up Banana Republic share the same qualities as our brand: curious, connected, undaunted by boundaries. Sound like you? Join us for the adventure of what’s next.

**About the Role**:
Au sujet du poste
Dans le cadre de ce rôle, vous soutiendrez l’équipe de
direction du magasin en réalisant les tâches qui vous seront
confiées. Vous servirez de mentor et de modèle pour les
employés afin de veiller à l’adoption des bons
comportements de service et à l’exécution des tâches dans
vos domaines d’expertise. Vous vous concentrerez sur la
direction des processus ou des domaines d’activité,
l’exécution des tâches et le maintien du rendement pour
garantir l’atteinte des objectifs. En collaboration avec votre
équipe de direction, votre rôle consiste à former et à
encadrer votre équipe et à susciter des comportements
permettant d’offrir une expérience en magasin inégalée.

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience.

**What You'll Do**:

- Servir de modèle pour votre équipe afin de réaliser les priorités en magasin, en mettant le client au centre de toutes les préoccupations
- Aider l’équipe de direction du magasin à collaborer efficacement avec les employés et veiller à ce que les tâches soient effectuées en temps opportun et de manière efficace
- Développer une expertise dans le domaine fonctionnel spécialisé assigné et la partager avec les autres
- Participer aux tâches ou aux procédures de travail avant ou après la fermeture du magasin, selon les besoins, y compris à l’ouverture ou à la fermeture du magasin
- Écouter et poser des questions pour solliciter de la rétroaction afin de comprendre les besoins et de fournir un bon service
- Gérer les interactions de nature particulière ou complexe avec les clients
- All leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.
- Serve as a role model to achieve priorities in store, with the customer as the primary focus
- Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
- Build and share expertise in an assigned specialized functional area
- Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
- Listen and ask questions to solicit feedback to understand needs and provide service
- Handle unique or complex customer interactions

**Who You Are**:

- Communiquer ses attentes de façon claire et directe et donner de la rétroaction
- Être apte à utiliser efficacement la technologie, à interagir avec les clients et à mobiliser son équipe pour l’atteinte des objectifs
- Être en mesure de diriger efficacement les autres et de les inspirer au moyen de l’encadrement et du mentorat
- Démontrer de l’intérêt envers l’amélioration et le perfectionnement continus
- Maîtriser les connaissances et les pratiques liées au poste et au domaine (ajouter le domaine fonctionnel ici)
- Analyser les processus ou le flux de transactions pour déterminer la cause profonde des erreurs
- Provides clear and direct communication of expectations and gives feedback
- Ability to utilize technology effectively and engage with customers and your team to meet goals
- Able to effectively lead and inspire others through coaching and mentoring
- Demonstrate interest and initiative towards continuous improvement and growth
- Research process or transaction flow to identify root cause of errors

**Benefits at Banana Republic**:

- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
- Competitive Paid Time Off plans.*
- Company match for donations and volunteer time*
- Registered Retirement Savings Plan
- Employee stock purchase plan.*
- Medical, dental, v

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