Billing Coordinator

4 weeks ago

Newmarket, Canada Util-Assist Inc. Full time

**BILLING COORDINATOR**

**Who We Are**:
Util-Assist is a leading consulting company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart meter procurement and implementation management services. Our managed services division provides a variety of services to utility customers, including outage management, hosted billing, and intelligent monitoring services.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s new hybrid/remote-friendly work model allows us to effectively engage and support our staff by offering a diverse range of employment options, whether in office, on a hybrid schedule, or fully remote. Using technology that maximizes performance, our staff work wherever they can best serve our customers productively and efficiently, with the support they need to be most effective.

We are firmly committed to fostering a welcoming, positive, and diverse workplace. Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

**What We Need**:
The Billing Coordinator is responsible for supporting our utility clients with day-to-day billing and call center operations.

**What You’ll Do**:

- Oversee, track & process payment files (PAP, lockbox, web payments, cheques, EFT) daily
- Complete daily collection processes
- Perform batch checks & cycle validations
- Manage service orders for collection and cashiering related requests
- Answer incoming customer inquiries (both clients and general public)
- Input or enter data through a manual or automated process
- Manage reporting (Teleworks, consolidated usage, developer listings, customer counts, month end and year end reporting)
- Produce daily, weekly, monthly statistics for reporting
- Update business process documentation and SOPs, as required
- Participate in ad-hoc projects and other tasks that may be assigned

**What You’ll Bring**:
**Experience and Education**:

- Post-secondary education in Commerce, Accounting or Bookkeeping is desirable

**Skills**:

- Strong analytical and problem-solving abilities
- Superb communication and interpersonal skills
- Capability to function in a self-directed manner in a team environment
- Ability to plan work and meet deadlines
- Outstanding customer service skills
- A strong commitment to customer and corporate objectives
- Proficient documentation skills
- Bookkeeping experience or other financial skill set is desirable

**Working Conditions**:

- Hybrid office environment
- A successful SIN and passport clearance along with a police vulnerability check is required

**What We Offer**:

- A competitive base salary
- Work-life balance with flexible working arrangements (including working from home during the pandemic)
- The opportunity to work with an innovative company that is on the leading edge of technology
- Plenty of opportunity for career advancement in a fast-growing company
- A results-driven environment
- True team collaboration
- A fun, social, award-winning culture

**Company Benefits**:

- EAP (Employee Assistance Program)
- Hybrid workforce
- Flexible working hours
- Career development opportunities
- Parental leave top-up
- Three (3) month waiting period to be enrolled into benefits for a full-time employee
- Benefits (through Sun Life) - 90% employer paid, 10% employee paid
- Vision - $200 every 24 months
- Dental - 80% for preventative and basic procedures, with a max $2,500 per person every 12 months
- Long term disability - 75% of your monthly basic earnings up to a maximum of $8,000
- Life insurance - employee life $25,000, spouse $10,000, child $5,000
- Retirement Plan - 3 month waiting period to join, matching by Util-Assist begins after 1 year of employment
- Matching 1-4 years: up to 2% of earnings
- Matching 5-7 years: up to 3% of earnings
- Matching 8

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