Program Manager, Water Efficiency and Billing

3 weeks ago

Newmarket, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**

Reporting to the Manager, System Sustainability Management is responsible for leading and coordinating water and wastewater billing and providing advice, including technical and statistical analysis; liaising with local and partner municipalities and agencies regarding water and wastewater billing to maintain the Region’s interests and assure a significant source of revenue and collaboratively share data; initiating and coordinating continuous quality improvement initiatives to improve data collection, data analysis and the water and wastewater billing process; managing the development, implementation, and continuous improvement of the Department’s water conservation and efficiency programs, to support the Region’s and local municipal summer water conservation By-laws, infrastructure master planning and other regulatory related activities; managing the development and documentation of sustainable programs and procedures including the long term water and conservation strategy to support Provincial, Regional, Departmental and local municipal objectives.

**MAJOR RESPONSIBILITIES**
- Leads and coordinates wholesale water and wastewater billing program, including approval of payment to applicable partner municipalities; verification of data and submits to Department finance unit for invoicing; liaises, negotiates and resolves disputes.
- Leads the departmental billing process review initiative to continuously improve customer bills and process to be customer friendly.
- Develops, oversees and reports on the water conservation program including alignment to Vision 2051, corporate strategic plan and department objectives.
- Facilitates the Water Conservation Advisory Steering Committee and Partnership meetings with the external stakeholders.
- Coordinates with internal staff, local municipalities, Conservation Authorities, non-government organizations and consultants to develop communications strategies, print and web based material, to promote sustainable use of the Region’s drinking water supplies for residents and businesses in coordination with internal stakeholders.
- Identifies, develops, and uses effective marketing and distribution strategies to promote water conservation programs to York Region businesses and the general public including coordination with internal staff and stakeholders from Regional Departments, local municipalities, Conservation Authorities and non-government organizations.
- Leads the data management and governance of billing data including the investigation of water and wastewater data management systems to identify issues; documents all investigations and recommends remedial measures to Management.
- Ensures billing system schematic is maintained and information provided, as required.
- Supervises staff, including recruitment, selection, hiring, scheduling, assigning and monitoring work, determining training and development needs, coaching and mentoring, setting annual performance goals, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.
- Ensures that operating staff work in a safe manner and utilize all required health and safety equipment and protective devices and follow all measures and procedures as required by the Occupational Health and Safety Act and Regulations and Regional Policies. Promotes the code of conduct, Regional values and HR policies with all staff of the section.
- Represents the Department at meetings with public and other agencies for preparation of the Long Term Water Conservation Strategy and Water/Wastewater Master Plan.
- Responds to customer enquiries directly and/or resolves difficult or highly sensitive complaints either verbally or in writing.
- Assumes functions of the Manager in that person’s absence, as directed.

**QUALIFICATIONS**
- Successful completion of a University Degree in Civil/Environmental Engineering, Environmental Sciences, Applied Science or related field, or approved equivalent combination of education and experience.
- Minimum three (3) years of relevant experience related to monitoring flows in municipal water and wastewater systems; public and partnership programs to address water conservation measures; knowledge of water and wastewater budgeting and financing principles to complete detailed technical and financial analysis; demonstrated minimum of (two) 2 years of direct supervisory experience.
- Demonstrated project management skills to lead a project or work group, organize numerous tasks, set priorities and meet deadlines.
- Experience and understanding of business development in terms of practices, information, data, business processes, information systems and organization, including analyzing, modelling and providing insight and recommendations on large technical data sets.
- Strong report writing, research, analytical and project manage

  • Program Manager, Water Efficiency and Billing

    3 weeks ago

    Newmarket, Canada York Region Full time

    Job Title - Program Manager, Water Efficiency and Billing - Status - Regular Full-Time - Temporary - Approximate length of assignment, in months - Type of Position - a Replacement - Start Date - Immediate - Salary - Per hour - Salary Grade - $113,407.00 - $133,350.00 - Department - York Region -> Environmental Services -> Infrastructure Asset Mgmt -...

  • Program Manager, Water Efficiency and Billing

    1 week ago

    Newmarket, Ontario, Canada York Region Full time

    Job Description:POSITION PURPOSEReporting to the Manager, System Sustainability Management is responsible for leading and coordinating water and wastewater billing and providing advice, including technical and statistical analysis; liaising with local and partner municipalities and agencies regarding water and wastewater billing to maintain the Region's...

  • Water Treatment Installer

    1 week ago

    Newmarket, Ontario, Canada Water Depot Full time

    As the go to water treatment/U fill stores in Ontario since 1989, Water Depot has an exciting and challenging opportunity for a Full Time Water Treatment team member, reporting to and working in close collaboration with the Newmarket Store Manager.Job SummaryReporting to the Water Depot Newmarket Management Team, the Service person will be responsible for...

  • Water Treatment Installer

    2 weeks ago

    Newmarket, Canada Water Depot Full time

    As the go to water treatment/U fill stores in Ontario since 1989, Water Depot has an exciting and challenging opportunity for a Full Time Water Treatment team member, reporting to and working in close collaboration with the Newmarket Store Manager. Job Summary Reporting to the Water Depot Newmarket Management Team, the Service person will be responsible...

  • Program Manager, Source Water Protection

    3 weeks ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** Reporting to the Manager, Infrastructure W&WW Servicing, is responsible for managing the implementation and continuous improvement of the Region’s source water protection program; performing the statuatory duties of the Risk Management Inspector prescribed under Part IV of the Clean Water Act; enforcing risk...

  • Program Manager, Source Water Protection

    3 weeks ago

    Newmarket, Canada York Region Full time

    Status - Regular Full-Time - Temporary - Approximate length of assignment, in months - Type of Position - a Replacement - Start Date - Immediate - Salary - Annually - Salary Grade - $115,675.00 - $136,017.00 - Department - York Region -> Environmental Services -> Env. Promotion & Protection - Location - 17250 Yonge Street - Newmarket, ON L3Y 6Z1 CA...

  • Billing Manager

    2 months ago

    Newmarket, Canada The MEARIE Group Full time

    **BILLING MANAGER** **Job Id: BI-23-100 - HYBRID** Newmarket-Tay Power Distribution Ltd. (NT Power) delivers power with pride to almost 50,000 customers within the Town of Newmarket, Town of Midland, and Tay Township. Headquartered in Newmarket, Ontario, NT Power has an additional office in Midland, Ontario, which is approximately one hour north of...

  • Program Manager, Water and Wastewater Service

    2 weeks ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** This position is responsible for managing and coordinating the water and wastewater long term infrastructure planning (Master Plans) and monitoring performance to ensure capacity needs are met and aligned with fiscal and growth management strategies. Leads the technical analysis and monitoring for long term...

  • Billing Coordinator

    3 weeks ago

    Newmarket, Canada Util-Assist Inc. Full time

    **BILLING COORDINATOR** **Who We Are**: Util-Assist is a leading consulting company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer...

  • Billing Coordinator

    3 weeks ago

    Newmarket, Canada Util-Assist Inc. Full time

    **BILLING COORDINATOR** **Who We Are**: Util-Assist is a leading consulting company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer...

  • Billing Coordinator

    4 weeks ago

    Newmarket, Canada UTIL-ASSIST Full time

    Billing Coordinator **Who We Are**: Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with...

  • Billing Coordinator

    4 weeks ago

    Newmarket, Canada UTIL-ASSIST Full time

    Billing Coordinator (2) **Who We Are**: Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with...

  • Billing Coordinator

    1 day ago

    Newmarket, Canada UTIL-ASSIST Full time

    Billing Coordinator **Who We Are**: Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with...

  • Billing Coordinator

    1 day ago

    Newmarket, Canada UTIL-ASSIST Full time

    Billing Coordinator (2) **Who We Are**: Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with...

  • Billing Coordinator

    1 week ago

    Newmarket, Ontario, Canada Util-Assist Inc. Full time

    BILLING COORDINATORWho We Are:Util-Assist is a leading consulting company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for...

  • Manager, Revenue

    2 weeks ago

    Newmarket, Canada Town of Newmarket Full time

    Under the direction of the Director, Financial Services, the Manager, Revenue is responsible for the operations, performance, and functions of the Property Tax, Accounts Receivable, Cash Management and all other Corporate Revenue either directly or in coordination with a designated Department. This position is responsible for policy development while...

  • Billing Coordinator

    1 week ago

    Newmarket, Ontario, Canada UTIL-ASSIST Full time

    Billing CoordinatorWho We Are:Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer...

  • Program Coordinator, Integrated Management System

    3 weeks ago

    Newmarket, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** Reporting to the Program Manager, Integrated Management System and Continuous Improvement, is responsible for implementing, maintaining and monitoring the Integrated Management System, including ISO standards, the Drinking Water Quality Management Standard, environmental and quality standards for water, wastewater...

  • Construction Manager

    2 months ago

    Newmarket, Canada RA Engineering Full time

    **Construction Manager - Water and Wastewater** **Updated Date: 08/02/2024** ***: **Job description** We are looking for an experienced Construction Manager to lead our construction site superintendents delivering municipal water & wastewater infrastructure (pumping stations, watermains, sewers, forcemains, storage facilities, etc.) and...

  • Manager of Construction

    3 weeks ago

    Newmarket, Canada RA Engineering Full time

    **Manager of Construction - Water and Wastewater** **Updated Date: 13/03/2024** ***: **Job description** We are looking for an experienced Manager of Construction to lead our construction site superintendents delivering municipal water & wastewater infrastructure (pumping stations, watermains, sewers, forcemains, storage facilities, etc.) and...