Billing Coordinator

3 days ago

Newmarket, Canada UTIL-ASSIST Full time

Billing Coordinator

**Who We Are**:
Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart grid procurement and implementation management services. Our managed services division leverages advancements in utility IT systems to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s flexible work environment allows you to work from anywhere, letting you choose the work arrangements that make the most sense for you. We will give you the tools and support to succeed in our business, wherever you are.

We are firmly committed to fostering a welcoming, positive, and diverse workplace. Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Great Place to Work certification, the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

**What We Need**:
The **Billing Coordinator **is responsible for** **supporting our utility clients with day-to-day meter-to-cash processes and contact centre operations.

**What You’ll Do**:

- Fulfill daily collections procedures as scheduled in a regulated industry:

- Issue reminder letters to customers
- Initiate automated reminder phone calls
- Complete outbound phone calls to customers in regard to outstanding account balances
- Manage meter disconnect and reconnections with third party vendor
- Manage collections related service orders
- Input data through manual and automated processes
- Administer reporting through various platforms (Teleworks, consolidated usage, developer listings, customer counts, month end and year end reporting)
- Process and track payment files (PAP, lockbox, web payments, cheques) as required
- Generate daily, weekly, monthly statistics for reporting
- Revise standard operating procedure documents as required
- Participate in ad-hoc projects and other tasks as assigned

**What You Will Bring**:
**Skills**:

- Strong analytical and problem-solving abilities
- Superb communication and interpersonal skills
- Ability to function both in a self-directed manner and in a team environment
- Effective time and task management skills
- Outstanding customer service skills
- A strong commitment to customer and corporate objectives

**Knowledge/Education**:

- Bookkeeping experience or other financial skill sets are sought after but not mandatory

**Experience**:

- 1-3 years’ experience in a billing, accounting or other financial skill set is highly desirable
- Experience in a billing or customer service role within a utility is an asset

**Working Conditions**:

- Work-life balance with flexible hybrid working arrangements
- A successful SIN and passport clearance along with a police vulnerability check is required

**What We Offer**:
**Company Benefits**:

- A competitive base salary
- The opportunity to work with an innovative company that is on the leading edge of technology
- Ample career advancement opportunities in a fast-growing company
- A fun, social and award-winning culture with true team collaboration
- Employee Assistance Program (EAP)
- Parental leave top-up program
- Three (3) month waiting period to be enrolled into benefits for a full-time employee
- Benefits (through Sun Life) - 95% employer paid
- Vision - $200 every 24 months
- Dental - 80% for preventative and basic procedures, with a max $2,500 per person every 12 months
- Benefits (through Sun Life) - 5% employee paid
- Life insurance
- Dependent life (if applicable)
- Long term disability - 75% of your monthly basic earnings up to a maximum of $8,000
- Life insurance - employee life $25,000, spouse $10,000, child $5,000
- Retirement Plan - 3 month waiting period to join, matching by Util

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