Support Services Manager

2 weeks ago

Peterborough, Canada Campbellford Memorial Hospital Full time

**Manager, Support Services**

**Permanent Full Time**

The Support Services Manager is a member of the leadership team and is responsible for the management functions of Environmental Services, Maintenance, Purchasing, Security, and Stores. The Manager is responsible for leading teams, planning and organizing departmental functions, including risk management, and fiscal responsibilities. The Manager acts as an internal and external liaison with key partners, promoting the hospital’s purpose statement, values, and ensuring overall organizational effectiveness. The position plays a major role in providing information, analysis, and advice to assist in decision making on an operational and strategic basis. Other major duties include complaint resolution, performance development, and actively participating on various committees throughout the organization.

**Key Outcomes and Responsibilities**:
**1. Portfolio Leadership and Development**

**Outcome**: Lead and develop a cohesive, skilled, and motivated team.
- Lead, train, and evaluate staff across all departments within the portfolio
- Foster a culture of continuous improvement, teamwork, and accountability.
- Implement professional development plans to enhance team skills and performance.
- Promote effective communication and collaboration within the team and with other hospital departments.
- Monitor and manage portfolio budgets, seeking opportunities for cost savings and efficiency improvements.
- Follow safe and healthy work practices to minimize risk to self, other staff, patients and visitors.
- Adhere to safe and healthy work practices in compliance with the Occupational Health and Safety Act and its Regulations and the occupational health and safety policies and procedures of the Hospital.

**2. Environmental Services & Biomedical Engineering**

**Outcome**: Ensure a clean and safe environment throughout the hospital.
- Supervise the Environmental Services team, ensuring all areas of the hospital meet high standards of cleanliness and hygiene.
- Develop and implement cleaning protocols and schedules in line with healthcare regulations and best practices.
- Monitor and improve infection control measures, ensuring compliance with health and safety standards and IPAC requirements.
- Conduct regular inspections and audits to identify and address areas needing improvement.

**3. Maintenance & Security**

**Outcome**: Ensure all hospital facilities, emergency preparedness plans, and equipment are in place, operational and well-maintained.
- Provide support to Maintenance Supervisor to ensure timely and effective repairs and preventive maintenance.

**4. Purchasing and Procurement**

**Outcome**: Efficiently manage the procurement of supplies and services, ensuring timely availability and cost-effectiveness.
- Oversee the purchasing process, from vendor selection to contract negotiation and order placement.
- Develop and maintain relationships with vendors and suppliers to ensure high-quality and reliable service.
- Implement procurement policies and procedures to ensure transparency and compliance with hospital standards.

**4. Stores and Inventory**

**Outcome**: Maintain optimal inventory levels and ensure the availability of essential supplies and equipment.
- Oversee inventory management, ensuring accurate tracking and timely replenishment of stock.
- Implement inventory control systems to minimize waste, prevent stockouts, and ensure the availability of critical supplies.
- Conduct regular inventory audits and reconcile discrepancies promptly.
- Develop and manage storage solutions to maximize space utilization and accessibility.

**6. Customer Service and Communication**

**Outcome**: Enhance the experience of patients, staff, and visitors through effective facilities management.
- Serve as the primary point of contact for facilities-related concerns, ensuring prompt and satisfactory resolution.
- Communicate regularly with hospital staff and administration about facilities management activities, projects, and priorities.
- Conduct regular meetings with departments to assess needs and adjust services accordingly.
- Ensure high levels of satisfaction among patients, staff, and visitors regarding the hospital environment.

**EDUCATION/EXPERIENCE**:

- Bachelor’s degree in Facilities Management, or a related field preferred.
- Minimum of 3 years of experience in facilities management, including emergency preparedness, preferably in a healthcare setting.
- Completion of leadership development courses an asset.
- Excellent leadership, organizational, and communication skills.
- Strong knowledge of building systems, maintenance procedures, and healthcare safety regulations.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Proficiency in facilities management software and Microsoft Office Suite.

**KNOWLEDGE/SKILLS/ABILITIES**:

- Demonstrated excellent leadership competencies, computer skills with proficiency in Micro

  • Service Intake Specialist

    2 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: Reporting to the Program Manager of Central Navigation, our Service Intake Specialist (Specialist) has an important role! Working in collaboration with Canopy’s teams, you’ll be providing supportive and professional communication to people, their caregivers and community supports engaging in Canopy’s services. On most days...

  • Manager IT and Operations

    5 days ago

    Peterborough, Canada Canopy Support Services Full time

    New Position**:Manager IT & Operations** Duration: Full Time, Regular Salary positing is on the established grid and is pro-rated to Canopy’s fiscal year, $75,994.48 to $100,003.56 **Who We Are**: At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those...

  • Manager of People

    2 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **Who We Are**: At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and...

  • Manager of People

    2 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Senior Leadership reporting directly to our CEO, you will effectively integrate agency initiatives into the culture and employee experience while fostering an inclusive, safe and professional workplace. The Manager of People & Culture holds a high degree of responsibility within the legal employment context...

  • Service Intake Specialist

    2 months ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: Reporting to the Program Manager of Central Navigation, our Service Intake Specialist (Specialist) has an important role! Working in collaboration with Canopy’s teams, you’ll be providing supportive and professional communication to people, their caregivers and community supports engaging in Canopy’s services. On most days...

  • Temporary Service Intake Specialist

    7 days ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: Reporting to the Program Manager of Central Navigation, our Service Intake Specialist (Specialist) has an important role! Working in collaboration with Canopy’s teams, you’ll be providing supportive and professional communication to people, their caregivers and community supports engaging in Canopy’s services. On most days...

  • Clinical Supervisor, Oap Urgent Response Services

    3 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Leadership and Autism Services OAP Urgent Response Services (URS) teams, our Clinical Supervisor (CS) plays an important role. On most days you’ll be providing clinical supervision and oversight to a team of Behaviour Consultants (BC) and Behaviour Technicians (BT) operating within the urgent response...

  • Rehabilitation Support Worker

    2 weeks ago

    Peterborough, Canada Anchor Rehabilitation Support Services, Inc. Full time

    We at Anchor are dedicated to ensuring our clients are treated with respect and kindness throughout all aspects of their treatment programs. What sets Anchor apart from the rest is the fundamental recognition that our services may have a profound effect on the lives of each client and their families. Such an important role requires an approach that puts the...

  • Behaviour Consultant,

    2 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Behavioural Consultation Services team, our Behaviour Consultant plays an important role. On most days, you’ll be providing evidence-based behavioural services to empower individuals, caregivers, and partner agencies within the Peterborough, Haliburton, Kawartha Pine Ridge and Northumberland area. You...

  • Manager Patient Services

    2 months ago

    Peterborough, Canada Home and Community Care Support Services Central East Full time

    **CARE AND BE CARED FOR - THIS IS YOUR HOME** Reporting to the Director, Patient Services, the Manager position is responsible for the implementation of the strategic and operational directions associated with the management of Home and Community Care Programs. **What will you do**: - Exemplify, embrace and intentionally promote an inclusive work...

  • Manager Patient Services

    5 days ago

    Peterborough, Ontario, Canada Home and Community Care Support Services Central East Full time

    CARE AND BE CARED FOR - THIS IS YOUR HOMEReporting to the Director, Patient Services, the Manager position is responsible for the implementation of the strategic and operational directions associated with the management of Home and Community Care Programs.What will you do: Exemplify, embrace and intentionally promote an inclusive work environment where all...

  • Behaviour Technician, Oap Urgent Response Services

    3 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Autism Services OAP Urgent Response Services (URS) teams, our Behaviour Technician (BT) plays an important role. On most days you’ll be providing therapeutic respite services to children and youth with Autism Spectrum Disorder up to 18 years of age across Canopy’s catchment. The BT provides direct...

  • Quality Assurance Advisor

    7 days ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: Reporting to the Quality Assurance Program Manager, our Quality Assurance Advisor (QAA) plays an important role. The QAA supports the Quality Assurance Manager (QAM) and agency children and adult service departments maintaining agency standards outlined by the Ministry of Children, Community and Social Services (MCCSS) and sector...

  • Quality Assurance Advisor

    5 days ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: Reporting to the Quality Assurance Program Manager, our Quality Assurance Advisor (QAA) plays an important role. The QAA supports the Quality Assurance Manager (QAM) and agency children and adult service departments maintaining agency standards outlined by the Ministry of Children, Community and Social Services (MCCSS) and sector...

  • Crisis Response Network Coordinator

    3 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **Who We Are**: At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and...

  • Clinical Supervisor

    3 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Leadership and Autism Services OAP Urgent Response Services (URS) teams, our Clinical Supervisor (CS) plays an important role. On most days you’ll be providing clinical supervision and oversight to a team of Behaviour Consultants (BC) and Behaviour Technicians (BT) operating within the urgent response...

  • Financial Trustee

    3 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **Financial Trustee, Part time, Independent Contract** - (January 1, 2023-March 31, 2024)_ **What We Will Ask of You**: The Financial Trustee (Trustee) is an Independent Contractor that will be collaborating with our Adult Protective Services team to support individuals manage their personal finances. The Trustee will be supporting adults living with a...

  • Human Resources Coordinator

    4 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Central Administration Team, our Human Resources Coordinator (HRC) plays an important role. On most days you’ll be supporting the Human Resources (HR) function by enacting best practices and providing a professional, equitable, inclusive, safe, supportive, ethical and confidential work experience for all...

  • Support Services Manager

    5 days ago

    Peterborough, Ontario, Canada Campbellford Memorial Hospital Full time

    Manager, Support ServicesPermanent Full TimeThe Support Services Manager is a member of the leadership team and is responsible for the management functions of Environmental Services, Maintenance, Purchasing, Security, and Stores. The Manager is responsible for leading teams, planning and organizing departmental functions, including risk management, and...

  • Trustee

    2 weeks ago

    Peterborough, Canada Canopy Support Services Full time

    **What We Will Ask of You**: As a key member of our Central Administration, our Financial Trustee (Trustee) plays an important role in the Agency. The Trustee will be providing financial consultation, manage financial obligations such as paying bills, budgeting, expenditures to our agency clients on a voluntary basis to support individuals management of...