Service Intake Specialist

3 weeks ago

Peterborough, Canada Canopy Support Services Full time

**What We Will Ask of You**: Reporting to the Program Manager of Central Navigation, our Service Intake Specialist (Specialist) has an important role Working in collaboration with Canopy’s teams, you’ll be providing supportive and professional communication to people, their caregivers and community supports engaging in Canopy’s services. On most days you’ll be providing exceptional customer service by completing intake assessments for adults and children living with disabilities. You will be responsible for identifying their interests and needs while navigating them through our services and communicating with other departments. As a supportive member of our Central Navigation team, you will also be involved in creating communication resources, internal forms, flow-charts and other visual materials to help staff navigate the work they do and communicate externally for agency events and other specialized functions as required.

**Primary Responsibilities**:

- Complete central intake process for service users.
- Coordinate communication and service navigation with Developmental Services Ontario.
- Provide supportive and professional communication to people entering service, their caregivers, community partners and agency staff.
- Enter and maintain service user files in the EMHWare database.
- Provide administrative supports on agency projects including creation of resources such as internal communication processes, flow charts, specialized visuals and training reference materials.
- Perform other administrative tasks as required.

**Qualifications**:

- Successful completion of post-secondary education in Business, Social Sciences or other related field.
- 3+ years of professional experience working in a fast-paced office environment.
- Experience or training regarding de-escalation techniques and crisis management.
- Motivational interviewing to gather information about concerns, skill level, challenging behaviour, goals and daily life from caregivers to guide the 2nd level intake process.
- Knowledge of Canopy program mandates, and service eligibilities is an asset as well as demonstrated experience of using best practice in supporting individuals.
- Working knowledge of the developmental services sector, Passport, Adult Protective Services and Ontario Autism Program (OAP) guidelines, referral criteria for Foundational and Family Services and Canopy programs and services is a strong asset.
- Familiarity with Developmental Services Ontario(DSO) including a working knowledge of the DSCIS database system is an asset.
- Annual completion of a Criminal Background Check/Declaration, including Vulnerable Sector Screening (VSS).
- Ability to maintain positive and professional relationships with team members, community partners and other stakeholders.
- Compassionate and responsible supporter of people, their families, and community partners
- Commitment to maximize resources and improve people’s quality of life.

**Who We Are**:
At Canopy Support Services, we empower individuals to overcome barriers and live their best lives. Within a welcoming, safe, accessible environment, those with intellectual and developmental disabilities, Autism Spectrum Disorder (ASD), and Fetal Alcohol Spectrum Disorder (FASD) have access to individualized supports, resources, and specialized clinical services.

Taking an individualized approach, we recognize that everyone’s abilities and circumstances are unique, and that they require different supports or solutions to achieve their best quality of life. Our skilled staff work together as a team. Through creativity, strong communication, and collaboration, they empower and inspire confidence in those we serve. We are a capacity building organization. Through planning, evidence-based approaches and proactive measures, we form a stable foundation in the lives of those we support. With knowledge and expertise, we play a part in strengthening our community and its people.

Our primary service area extends across five regions - Northumberland, Peterborough, Kawartha Lakes, Durham, and Haliburton - and is expanding virtually and physically to reach new areas. With a growing team of over 100 dedicated staff, we work with individuals of all ages to support them in different stages of their lives.

At Canopy Support Services, people are listened to, supported, and empowered. We find individualized solutions that build on strengths, and are inspired by best practice and rooted in community. Together, we build capacity, forming a stable foundation in the lives of those we support.

**What We Can Offer You**:

- Being a part of an engaged and caring work place
- Contributing to our Strategic Directions and FOCUS Accreditation standards
- Strong work/life balance with a work week of 35 hours
- Ability to work in person and virtually during COVID
- Pension and employee Benefits package
- An agency culture founded on our core values of Caring Community, Safety, Transparency, Accountabilit

  • Service Desk Technical Support Specialist

    1 month ago

    Peterborough, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including...

  • Associate Financial Services Specialist

    1 month ago

    Peterborough, Canada Canadian Imperial Bank of Commerce Full time

    Associate Financial Services Specialist page is loaded Associate Financial Services Specialist Apply locations Peterborough, ON time type Full time posted on Posted 2 Days Ago job requisition id 2402259 We’re building a relationship-oriented bank for the...

  • Associate Financial Services Specialist

    1 month ago

    Peterborough, Canada Canadian Imperial Bank of Commerce Full time

    Associate Financial Services Specialist page is loaded Associate Financial Services Specialist Apply locations Peterborough, ON time type Full time posted on Posted 2 Days Ago job requisition id 2402259 We’re building a relationship-oriented bank for the...

  • Associate Financial Services Specialist

    1 month ago

    Peterborough, Canada Canadian Imperial Bank of Commerce Full time

    Associate Financial Services Specialist page is loaded Associate Financial Services Specialist Apply locations Peterborough, ON time type Full time posted on Posted 2 Days Ago job requisition id 2402259 We’re building a relationship-oriented bank for the...

  • Technical Services Specialist

    7 days ago

    Peterborough, Canada Kawartha Pine Ridge District School Board Full time

    **Technical Services Specialist - ICT*** **12 months per year, 35 hours/week** **Pay Band 9MV - $29.75 to $33.07/ hour*** The Kawartha Pine Ridge District School Board (KPR) offers a world-class education for approximately 34,000 students in 87 schools. Spanning over 7,000 square kilometers, across diverse rural and urban communities in southeastern...

  • Technical Services Specialist

    7 days ago

    Peterborough, Canada Kawartha Pine Ridge District School Board Full time

    **Technical Services Specialist - SEA*** **12 months per year, 35 hours/week*** **Pay Band 9MV - $29.75 to $33.07/ hour*** The Kawartha Pine Ridge District School Board (KPR) offers a world-class education for approximately 34,000 students in 87 schools. Spanning over 7,000 square kilometers, across diverse rural and urban communities in southeastern...

  • Technical Services Specialist

    6 days ago

    Peterborough, Canada Kawartha Pine Ridge District School Board Full time

    Technical Services Specialist - ICT 12 months per year, 35 hours/week Pay Band 9MV - $29.75 to $33.07/ hour The Kawartha Pine Ridge District School Board (KPR) offers a world-class education for approximately 34,000 students in 87 schools. Spanning over 7,000 square kilometers, across diverse rural and urban communities in southeastern Ontario, KPR serves...

  • Patient Services Specialist

    2 days ago

    Peterborough, Canada FYidoctors Full time

    If you are committed to helping your patients look and feel their best and are looking for your next role, we'd love to hear from you. Come and join us at our Peterborough Chemong Rd. clinic as our newest Patient Services Specialist and help us make an impact on the lives of our patients every day.When you join FYidoctors, you'll see that this is more than...

  • Human Resources Specialist

    1 month ago

    Peterborough, Canada Peterborough Regional Health Centre Full time

    Position: HR Specialist Department: Human Resources Position Status: Temporary Full-Time Temporary Contract End Date (if applicable): March 2024 Union: Non-Union Number of Positions: 2 HOURS OF WORK: Approximate # of Hours per week: 37.5 Type of Shifts: Hours of work are Monday to Friday, daytime hours and extra hours may be required on occasion to...

  • Group Retirement Specialist

    1 week ago

    Peterborough, Canada Peak Benefit Solutions Inc. Full time

    **POSITION TITLE: Group Retirement Specialist** **LOCATION: This position can work from our Peterborough, Belleville or Kingston office locations. Some travel required for client meetings.** **SALARY: $65,000 - $85,000 per year base salary, bonus/commissions,** **comprehensive group benefits, wellness and group RRSP matching** **program (commensurate...

  • Senior Financial Advisor

    7 days ago

    Peterborough, Canada Canadian Imperial Bank of Commerce Full time

    Senior Financial Advisor / Senior Financial Services Specialist - MFDA page is loaded Senior Financial Advisor / Senior Financial Services Specialist - MFDA Apply locations Peterborough, ON time type Full time posted on Posted 2 Days Ago job requisition id 2411585 We’re building a ...

  • Senior Financial Advisor

    1 week ago

    Peterborough, Canada Canadian Imperial Bank of Commerce Full time

    Senior Financial Advisor / Senior Financial Services Specialist - MFDA page is loaded Senior Financial Advisor / Senior Financial Services Specialist - MFDA Apply locations Peterborough, ON time type Full time posted on Posted 2 Days Ago job requisition id 2411585 We’re building a ...

  • Senior Financial Advisor

    1 week ago

    Peterborough, Canada Canadian Imperial Bank of Commerce Full time

    Senior Financial Advisor / Senior Financial Services Specialist - MFDA page is loaded Senior Financial Advisor / Senior Financial Services Specialist - MFDA Apply locations Peterborough, ON time type Full time posted on Posted 2 Days Ago job requisition id 2411585 We’re building a ...

  • Production Planning Specialist

    1 month ago

    Peterborough, Canada Safran Landing Systems Canada Full time

    Job Description **JOB SUMMARY**: The Production Planning Specialist (PPS) works in conjunction with the rest of the Planning team, Procurement and Manufacturing to meet customer delivery schedule(s). The PPS will help coordinate the flow of work and materials on the production floor in concurrence with the production and material requirement/supply plans -...

  • Associate Financial Services Specialist

    1 month ago

    Peterborough, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Associate Financial Services Specialist

    1 month ago

    Peterborough, ON, Canada Canadian Imperial Bank of Commerce Full time

    Associate Financial Services Specialist page is loaded Associate Financial Services Specialist Apply locations Peterborough, ON time type Full time posted on Posted 2 Days Ago job requisition id 2402259 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right...

  • Accounts Payable Specialist

    1 month ago

    Peterborough, Canada AON Inc. Full time

    **Accounts Payable Specialist** Join our dynamic team at AON Inc., a leading healthcare and property management company committed to excellence and innovation. We are dedicated to fostering an inclusive workplace culture where collaboration, integrity, and continuous improvement thrive. As we continue to grow, we are seeking a detail-oriented and...

  • Student Accounts Specialist

    5 days ago

    Peterborough, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including...

  • Pension Guarantees Specialist

    20 hours ago

    Peterborough, Canada Diligenta Full time

    Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and...

  • Pension Guarantees Specialist

    19 hours ago

    Peterborough, Canada Diligenta Full time

    Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and...