Manager Patient Services

7 months ago

Peterborough, Canada Home and Community Care Support Services Central East Full time

**CARE AND BE CARED FOR - THIS IS YOUR HOME**

Reporting to the Director, Patient Services, the Manager position is responsible for the implementation of the strategic and operational directions associated with the management of Home and Community Care Programs.

**What will you do**:

- Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
- Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism
- Builds positive relationships with community partners, hospital representatives, HSSO, other HCCSS areas, Long Term Care Homes and government officials to develop and implement program initiatives.
- Implements the strategic and operational direction associated with the management of Home and Community Care programs
- Reviews and participates in the advancement and continued evaluation of strategic and operational direction that lead to improvement in Home and Community Care programs.
- Leads/Participates in the promotion, development, implementation and evaluation of standardized processes, tools and methodologies to support internal and external best practice activities.
- Leads the implementation of new initiatives using best practice methodology and working in conjunction with other portfolios as required
- Leads implementation team meetings ensuring that deliverables are achieved within the scheduled timeframes and guidelines;
- Populates Project Plans and tracks status and milestones using HCCSS approved methodology;
- Reviews the modifications/changes in the initiatives Project Plan, identifies potential issues and develops contingency plans;
- Collaborates in the development and delivery of education associated with Home and Community Care programs/initiatives.
- Manages a team of unionized/non-unionized staff that implements the strategic and operational direction within a program area of HCCSS
- Manages projects involving both internal and external stakeholders
- Effectively communicates expectations to team members and stakeholders in a timely and clear fashion as related to an initiative;
- Monitors and reviews relevant reports, metrics, statistics and indicators providing sound reasoning and effective evaluation of the data
- In collaboration with the Director, monitors program-related budget;
- Supports the identification and implementation of evidence-based practice through analysis of current research and literature;
- Provides advice to colleagues on specific program delivery and acts a mentor to Home and Community Care management staff, if required.
- Provides coverage for Other Senior Managers, Managers and the Director as required
- Participates in On-Call activities
- Ensures service provision within resource allocation standards
- Ensures patient services are provided in accordance with HCCSS policies, relevant legislation and professional disciplines
- Supports care coordinators in managing complex and difficult patient issues and concerns
- Collaborates with Service Provider agencies and Long Term Care homes as required to implement quality improvement initiatives and problem solve complex patient situations
- Other duties as assigned

**What must you have?**
- University Degree in Health Sciences, Business Administration, or equivalent
- Regulated Healthcare professional in good standing with the appropriate PR regulatory body in the Province of Ontario
- A minimum of three to five years of management or leadership experience in a health care environment
- Expertise in integration and partnerships with the community sector and an understanding of transitional issues between health care environments.
- Demonstrates experience and expertise working in a unionized environment
- Demonstrates strategic and operational planning abilities and aptitude including excellent knowledge and understanding of HCCSS programs, the healthcare system, including the MOH, HSSO, LTC and other community agencies and partners.
- Demonstrates excellent leadership, facilitation, negotiation and problem solving skills to manage multi-sector Home and Community Care programs or initiatives to successfully meet identified goals and objectives.
- Certification in either LEAN or Six Sigma, working knowledge of project management principles
- Demonstrates the ability to identify issues, solve problems and design and implement effective processes across multiple systems and multiple stakeholders.
- Demonstrates solid leadership skills including the ability to facilitate teamwork, align with organizational values, set priorities and promote creativity and innovation.
- Possesses strong presentation skills to provide information and education to staff at all levels of HCCSS as well as Senior level partners
- Working knowledge of professional standards for health care providers
- Demonstrates strong ability to develop effective working relationships, provide leadership and build effective teams with both in

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