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Customer Care Specialist

4 months ago

Gimli, Canada Vidir Full time

**Vidir Solutions Inc., Elevating Careers and Community**“We rise by lifting others” - Robert Ingersol

What makes a Vidir Hero? Someone who serves others, acts with integrity, keeps others safe, and uses their powers to elevate others. Our team at Vidir is made up of individuals who help others do what they do best. Whether that’s creating a perfect precision weld or designing the next dynamic solution in automated material handling, our team members know that what they are doing every day is helping someone else be successful as well. With world class automation products in every industry and in over 45 countries across the globe, Vidir offers you a chance to be innovative and to set and achieve high standards. As one of Manitoba’s Top Employers a career at Vidir will help you find meaning in Mondays
Working at Vidir is about more than just being an employee; we work hard and hold ourselves to high standards. We encourage continuous growth, diversity, and lifting others up. We live by the Code of Vidir HEROICS, our shared set of values and the way they shape our decisions and actions to turn every day into an epic opportunity to elevate to the next level. At Vidir, you’re part of the family and this is our family culture.

Our mission is to “ **Make the world’s products safely accessible **”. We are looking for ambitious, curious, creative individuals, who are continuously growing to join our team of Vidir Hero’s.
**The Opportunity**:**Become a Vidir Hero at our** **Arborg or Teulon, MANITOBA **facility. Level up your career as a**:
**Customer Care Specialist**Reporting to the Customer Service Manager, the Customer Care Specialist will**:

- Develop constructive and cooperative working relationships with the sales, production, logistics and installation departments of the company.
- Start and monitor the progress of the order from initial receipt to completed installation ensuring optimum timely results are achieved to meet the expected delivery date of the customer.
- Act as liaison, provide product/services information and resolve any emergency problems that our customer accounts might face with accuracy and efficiency.
- Put themselves in their customer’s shoes and advocate for them when necessary, keeping Vidir in the forefront of their decisions and will manage the installation schedule.
- The successful incumbent is accountable to provide service to our customers and ensure their experience with Vidir is optimal and a positive experience.
- They will build relationships with our customers by continuously listening and identifying solutions for improvements in our products and customer experience.
- They will support the model of safety and health; managing risks and hazards and lead by example.

**Qualifications**:
**“* With great power comes great responsibility **”*
- Strong customer service focus
- Ability to problem solve and detail oriented
- Proficient using Microsoft office Programs
- Excellent interpersonal & communication skills
- Ability to work in an environment that fosters diversity and inclusion
- Continuously challenging the status quo seeking improvement and innovation in all aspects of work.

**Love Where you work - Live where you love**:
You’re elevating others every day - we want you to reach the next level too That’s why Vidir offers a competitive salary and benefits package; as well as incentives, perks and parties that promotes a culture of recognition and a rewarding work environment. We are also located in some unique locations that allow for the ultimate opportunity to enjoy that elusive work life balance. Ask us about our locations to find out more It’s time to rise together and come manufacturer a brighter future with us

**Salary**: From $19.26 per hour

Work Location: One location