Client Care Specialist

4 weeks ago

Gimli, Canada Aurora Recovery Centre Full time

**General**: Reporting to the Clinical Director, the Continuing Care Advocate (“CCA”) is responsible for ensuring a smooth transition for patients into the community through supporting the patient’s execution of their Continuing Care Plan (CCP). The CCA will engage in the near final stages of the Continuing Care Plan through discharge, Aftercare and beyond as the primary connection with Aurora. The CCA will work in conjunction with the counselling team, ARC Counselling, other continuing care providers, Admissions Coordinators and families to support, and report the patient's transition and progress to bring meaning to Recovery for Life.

**Responsibilities**:
Ensure the patient's Continuing Care Plan is complete and approved by the patient's counsellors and that arrangements are complete for all necessary Recovery Capital supports. This includes, but is not limited to a sponsor,After Care Group Sessions, counselling, therapy, medical appointments, support groups, sober living, etc.

Oversee the discharge process to ensure that all necessary paperwork, information, transportation, medications and other arrangements are complete and approved.

Ensure that the departing patient has completed the final patient survey, has been given the opportunity to provide testimonial and internet “reviews.”

Contact the patient by phone within 48 hours of discharge and each week for three weeks thereafter. The primary purpose of these calls is to gather information on the patient's adherence to the Recovery Plan, provide initial support and encouragement to the patient and direct the patient's counsellor, or after care counsellor, to follow up if significant issues have been identified. The CCA should also be advocating the patient engage in additional aftercare groups, individual, couples or family counselling if necessary.

The CCA should be an advocate of additional support that may be beneficial to the patient for the aftercare group, individual, couples or family counselling or therapy. The CCA would be responsible for notifying the Admissions Coordinator and designated counselors of any concerns regarding the patient's physical/emotional health and relapse.

Document all contacts with patients after treatment in FYI on a timely basis. Create and maintain supplemental data bases to support our management and execution of Continuing Care services to the patient.

Monitor patient's participation in Continuing Care weekly programming, Aftercare Group, counselling, therapy and any other Continuing Care Plan programs.

Participate in Continuing Care meetings.

Lead the development of suitable Aftercare Program supports in all locations where the patient lives to ensure the Continuing Care commitments we make are adequately served in a manner consistent with our brand.

**Job Types**: Full-time, Part-time

**Salary**: $15.00-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Gimli, MB R0C 0M0: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Client Care Specialist

    2 weeks ago

    Gimli, Canada Aurora Recovery Centre Full time

    **About us** Aurora Recovery Centre is a leading addiction treatment center that provides comprehensive and personalized care to individuals struggling with substance abuse and related mental health issues. Our mission is to offer a safe and supportive environment where clients can heal, recover, and achieve long-term sobriety. **Job Summary**: We're...

  • Client Care Specialist

    2 weeks ago

    Gimli, Canada Aurora Recovery Centre Full time

    **General**: Reporting to the Clinical Director, the Continuing Care Advocate (“CCA”) is responsible for ensuring a smooth transition for patients into the community through supporting the patient’s execution of their Continuing Care Plan (CCP). The CCA will engage in the near final stages of the Continuing Care Plan through discharge, Aftercare and...

  • Client Care Specialist

    2 weeks ago

    Gimli, Canada Aurora Recovery Centre Full time

    General: Reporting to the Clinical Director, the Continuing Care Advocate ("CCA") is responsible for ensuring a smooth transition for patients into the community through supporting the patient's execution of their Continuing Care Plan (CCP). The CCA will engage in the near final stages of the Continuing Care Plan through discharge, Aftercare and beyond as...

  • Customer Care Specialist

    4 weeks ago

    Gimli, Canada Vidir Full time

    **Vidir Solutions Inc., Elevating Careers and Community**“We rise by lifting others” - Robert Ingersol What makes a Vidir Hero? Someone who serves others, acts with integrity, keeps others safe, and uses their powers to elevate others. Our team at Vidir is made up of individuals who help others do what they do best. Whether that’s creating a perfect...

  • Auto & Property Insurance Specialist L (Permanent

    4 weeks ago

    Gimli, Canada BRIO INSURANCE Full time

    **Auto & Property Insurance Specialist l** **Permanent Full-Time, Brio Gimli** **Excellent learning environment with one of Manitoba’s Top Employers** We wouldn’t be a top employer without the team we work with! **We value**: - making a difference in the lives of our members and in our communities - our employees, empowering them with opportunities...

  • Auto Insurance Specialist L

    1 week ago

    Gimli, Canada BRIO INSURANCE Full time

    **Auto Insurance Specialist** **Full-Time, Brio Gimli/Arborg** **Excellent learning environment with one of Manitoba’s Top Employers** We wouldn’t be a top employer without the team we work with! **We value**: - making a difference in the lives of our members and in our communities - our employees, empowering them with opportunities to learn,...

  • Auto Insurance Specialist L

    1 week ago

    Gimli, Canada BRIO INSURANCE Full time

    **Auto Insurance Specialist** **Full-Time, Brio Gimli** **Excellent learning environment with one of Manitoba’s Top Employers** We wouldn’t be a top employer without the team we work with! **We value**: - making a difference in the lives of our members and in our communities - our employees, empowering them with opportunities to learn, advance and...

  • Auto Insurance Specialist L

    6 days ago

    Gimli, Canada Brio Insurance Full time

    **Auto Insurance Specialist** **Permanent Full-Time, Brio Gimli/Arborg** **Excellent learning environment with one of Manitoba’s Top Employers** We wouldn’t be a top employer without the team we work with! **We value**: - making a difference in the lives of our members and in our communities - our employees, empowering them with opportunities to...

  • Home Care Attendant

    3 weeks ago

    Gimli, Canada Interlake-Eastern Regional Health Authority Full time

    **GENERAL** **Description**: - Home Care Attendant**Competition #**: - GIM HC 233/24**Posting Date**: - 01/25/2024**Status**: - Active**Type**: - External**DESCRIPTION** **The Interlake-Eastern Regional Health Authority** Our Vision We will be recognized as a trusted health-care partner, providing sustainable, accessible, integrated, evidence-based...

  • Home Care Attendant

    2 weeks ago

    Gimli, Canada Interlake-Eastern Regional Health Authority Full time

    **GENERAL** **Description**: - Home Care Attendant**Competition #**: - GIM HC 233/24R**Posting Date**: - 02/06/2024**Status**: - Active**Type**: - External**DESCRIPTION** **The Interlake-Eastern Regional Health Authority** Our Vision We will be recognized as a trusted health-care partner, providing sustainable, accessible, integrated, evidence-based...

  • Home Care Attendant

    4 weeks ago

    Gimli, Canada Interlake-Eastern Regional Health Authority Full time

    **GENERAL** **Description**: - Home Care Attendant**Competition #**: - GIM HC 535/23**Posting Date**: - 05/11/2023**Status**: - Active**Type**: - External**DESCRIPTION** **The Interlake-Eastern Regional Health Authority** Our Vision We will be recognized as a trusted health-care partner, providing sustainable, accessible, integrated, evidence-based...

  • Home Care Attendant

    3 weeks ago

    Gimli, Canada Interlake-Eastern Regional Health Authority Full time

    **GENERAL** **Description**: - Home Care Attendant**Competition #**: - GIM HC 247/24**Posting Date**: - 01/30/2024**Status**: - Active**Type**: - External**DESCRIPTION** **The Interlake-Eastern Regional Health Authority** Our Vision We will be recognized as a trusted health-care partner, providing sustainable, accessible, integrated, evidence-based...

  • Home Care Attendant

    4 weeks ago

    Gimli, Canada Interlake-Eastern Regional Health Authority Full time

    **GENERAL** **Description**: - Home Care Attendant**Competition #**: - GIM HC 218/24**Posting Date**: - 01/23/2024**Status**: - Active**Type**: - External**DESCRIPTION** **The Interlake-Eastern Regional Health Authority** Our Vision We will be recognized as a trusted health-care partner, providing sustainable, accessible, integrated, evidence-based...

  • Client Services Representative

    2 weeks ago

    Gimli, Canada Gimli Veterinary Services Full time

    Veterinary Client Services Representative (CSR) Job Duties - Provide top-notch customer service: greet customers, answer questions, process incoming and outgoing appointments - Monitor client flow from check-in to discharge - Process payment transactions - Answer 4-line switch board, which will involve answering questions, screening emergent and non...

  • Home Care Attendant

    2 weeks ago

    Gimli, Canada Interlake-Eastern Regional Health Authority Full time

    GENERALDescription: Home Care AttendantCompetition #: GIM HC 1094/23Posting Date: 08/15/2023Status: ActiveType: ExternalDESCRIPTIONThe Interlake-Eastern Regional Health AuthorityOur VisionWe will be recognized as a trusted health-care partner, providing sustainable, accessible, integrated, evidence-based care to improve health status and outcomes in all of...

  • Home Care Case Coordinator

    3 weeks ago

    Gimli, Canada Interlake-Eastern Regional Health Authority Full time

    **GENERAL** **Description**: - Home Care Case Coordinator**Competition #**: - GIM HC 1154/24**Posting Date**: - 06/18/2024**Status**: - Active**Type**: - External**DESCRIPTION** **The Interlake-Eastern Regional Health Authority** Our Vision We will be recognized as a trusted health-care partner, providing sustainable, accessible, integrated,...

  • Home Care Resource Coordinator

    1 month ago

    Gimli, Canada Interlake-Eastern Regional Health Authority Full time

    **GENERAL** **Description**: - Home Care Resource Coordinator**Competition #**: - GIM HC 539/24**Posting Date**: - 03/12/2024**Status**: - Active**Type**: - External**DESCRIPTION** **The Interlake-Eastern Regional Health Authority** Our Vision - We will be recognized as a trusted health-care partner, providing sustainable, accessible, integrated,...

  • Health Care Aide

    4 weeks ago

    Gimli, Canada Interlake-Eastern Regional Health Authority Full time

    **GENERAL** **Description**: - Health Care Aide**Competition #**: - GIM AC 120/24oe**Posting Date**: - 02/15/2024**Status**: - Active**Type**: - External**DESCRIPTION** **The Interlake-Eastern Regional Health Authority** Our Vision - We will be recognized as a trusted health-care partner, providing sustainable, accessible, integrated, evidence-based...

  • Veterinary Client Services Representative

    3 weeks ago

    Gimli, Canada Gimli Veterinary Services Full time

    Gimli Veterinary Services is a local woman-owned private practice located within just 5 minutes of the beautiful banks of Lake Winnipeg in Gimli Manitoba. We're looking for a full-time Client Services Representative to join our fun and engaging team of animal lovers. **About the Role** The Client Services Representative (CSR) act as the first and last...

  • Client Service Representative

    2 weeks ago

    Gimli, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...