![ENERCARE](https://media.trabajo.org/img/noimg.jpg)
Customer Operations Manager
2 months ago
Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work
This exciting leadership opportunity partners a dynamic and high intensity customer driven business unit with the ability to contribute directly to key performance metrics. Planning Operations Managers are empowered to create new and exciting ways of delivering customer service and organizational success and encouraged to collaborate across the company to produce outstanding results
Customer Operations Manager
**Hours of Work**: Thurs, Fri 2-10, Saturday and Sunday 7-3PM
This position is a key leadership role within the Planning Operations Department.
Planning Operations leaders will create an environment orientated to trust, open communication, creative thinking & cohesive team effort. They will lead, motivate, develop and partner with a team of unionized employee’s with the goal in achieving and maintaining high employee engagement and business performance, and outstanding customer service.
This role demands proven people and business leadership skills. Abilities that are required for budget management, outstanding communication skills, strategic decision making, proven experience successfully partnering with others and people leadership ability.
Accountabilities;
- Support, Coach and as required Performance Manage direct reports including development of Employee’s Scorecards, facilitating 1-1’s, completing Annual Performance Reviews and the management of key business objectives at an individual level
- Working closely with all lines of business to develop and implement process enhancements that drive customer satisfaction and manage business efficiency
- Supports all Planning and Material Centre Clerks in achieving key performance targets and superior customer service
- Ensure that all customer queue’s and service levels are managed within specified timeframes.
- Proven ability to manage manpower/workload in peak and emergency situations
- Participates in and assists with 3rd party vendor discussions and meetings
- Ability to communicate at all levels within the organization, including written documentation, presentations and verbally in a professional, knowledgeable manner
- Support the Planning Operations Team and actively participate as required in leadership of all Planning Operations functions
**Qualifications**:
- Previous leadership experience is a must, Operational Leadership is an asset
- Understanding of Enercare installation processes, sales to finalization and product knowledge
- Excellent customer service, problem solving, interpersonal and communications skills
- Detailed working knowledge of customer service operations including tools and systems
- Ability to excel in a demanding; fast paced; ambiguous work environment while driving towards goals and targets.
- Strong conflict resolution skills
- Demonstrated ability to make quick decisions without detailed information
- Strong knowledge of HVAC industry
- HVAC product knowledge required
- Intermediate level excel skills and a strong acumen for analyzing data, vetting benefits and impacts from a business, customer and people perspective
- Experience with Visio, project management principals and business analyst background an asset
This Role Reports into the Director, Customer Operations
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility n
-
Customer Operations Manager
4 months ago
Markham, Canada Lexmark International, Inc. Full timeResponsibilities: - This position requires a Bi-lingual speaker (e.g. English and French writing & reading fluency). - This is a temporary position with the possibility of becoming a permanent hire. This Customer Operations Manager position is a customer-facing role that is directly responsible for managing the delivery of contracted Managed Services and...
-
Restaurant Manager
4 hours ago
Markham, Ontario, Canada Government of Canada - Central Full timeJob SummaryWe are seeking a highly skilled Restaurant Manager to join our team at the Government of Canada - Central. As a key member of our operations team, you will be responsible for overseeing the daily activities of our restaurant, ensuring exceptional customer service, and leading a team of staff to achieve business objectives.Key...
-
Customer Operations Manager
3 months ago
Markham, Canada ENERCARE Full timeProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...
-
Customer Operations Associate
3 weeks ago
Markham, Ontario, Canada Enercare Full timeBecome a part of Enercare, a prominent provider in the realm of residential and commercial services, as well as energy solutions. Our dedication lies in delivering outstanding customer experiences while prioritizing environmental stewardship and community engagement. If you are enthusiastic about providing exceptional service, we invite you to explore this...
-
Logistics Operations Manager
3 weeks ago
Markham, Canada VinFast Canada Full timeAbout VinFastVinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 4 years. Now, in 2024 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe....
-
Logistics Operations Manager
3 weeks ago
Markham, Canada VinFast Canada Full timeAbout VinFastVinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 4 years. Now, in 2024 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe....
-
Logistics Operations Manager
3 weeks ago
Markham, Canada VinFast Canada Full timeAbout VinFastVinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 4 years. Now, in 2024 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe....
-
Customer Insights Manager
3 months ago
Markham, Canada Aviva Full timeIndividually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. The Customer Insights and Reporting Manager works in the Customer Experience (CX) team. This role collaborates across all of our business functions, using CX expertise, and knowledge of...
-
Customer Relations Manager
2 weeks ago
Markham, Canada ENERCARE Full timeProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...
-
Operations Manager
3 months ago
Markham, Canada Jonas Software Full timeJob Description: Operations Manager PVX Plus Technologies Ltd. Markham, Ontario THE COMPANY POSITION Reporting to the GM, we are seeking an experienced and passionate Operations Manager to join our team of highly motivated, fun-loving, challenge-seeking individuals who care for one another and for our clients. You will play an active role in leading the...
-
Customer Relations Manager
1 week ago
Markham, Canada Accoravillage Full timeProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much...
-
Customer Relations Manager
2 weeks ago
Markham, Canada Enercare Full timeProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much...
-
Customer Relations Manager
1 week ago
Markham, Canada Accoravillage Full timeProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much...
-
Operations Manager
1 day ago
Markham, Ontario, Canada Kingsview Management Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at Kingsview Management Limited. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our customer service department.Key ResponsibilitiesLeadership and SupervisionSupervise and train a team of customer service...
-
Operations Manager
1 day ago
Markham, Ontario, Canada Steel Fire Equipment Ltd Full timeAbout UsSteel Fire Equipment Ltd is a leading manufacturer of fire protection equipment with over 60 years of experience. Our innovative products are used in various industries, including fire alarm systems, and are known for their quality and reliability.Job OverviewWe are seeking a highly skilled and experienced Operations Manager to join our team. As the...
-
Manager, Customer Base Management
1 week ago
Markham, Canada Enercare Inc. Full timeEnercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...
-
Manager, Customer Base Management
3 weeks ago
Markham, Canada Enercare Inc. Full timeEnercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...
-
Manager, Customer Experience
2 months ago
Markham, Canada Metergy Solutions Inc. Full time**Role**: Manager, Customer Experience (L3) **Status**: Full Time **Reports to**: Director, Customer Experience & Onboarding **Location**: Toronto Office (Markham) About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of...
-
Manager - Customer Experience
3 months ago
Markham, Canada Metergy Solutions Inc. Full time**Role**: Manager, Customer Experience (L3) **Status**: Full Time **Reports to**: Director, Customer Experience & Onboarding **Location**: Toronto Office (Markham) **Role Overview**: **Key Responsibilities**: - Champion customer journey mapping initiatives to identify pain points and opportunities for improvement throughout the customer lifecycle. - Review...
-
Manager, Customer Base Management
2 months ago
Markham, Canada Enercare Inc. Full timeEnercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...