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Operations Manager

2 months ago

Markham, Ontario, Canada Kingsview Management Limited Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at Kingsview Management Limited. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our customer service department.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and train a team of customer service representatives to ensure they have the skills and knowledge to provide exceptional customer service.
    • Develop and implement effective training programs to improve customer service skills and knowledge.
  • Customer Service
    • Provide exceptional customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.
    • Develop and maintain strong relationships with our clients to ensure their needs are met and exceeded.
  • Operations
    • Oversee the day-to-day operations of the customer service department, ensuring that all tasks and projects are completed on time and to a high standard.
    • Develop and implement effective processes and procedures to improve efficiency and productivity.
  • Reporting and Analysis
    • Prepare and present regular reports to management on customer service metrics and trends.
    • Analyze customer service data to identify areas for improvement and develop strategies to address them.
Requirements
  • Education
    • College/CEGEP diploma or equivalent.
  • Experience
    • 2 years to less than 3 years of experience in a customer service or operations role.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Strong analytical and problem-solving skills.
    • Ability to work effectively in a team environment.
Asset Languages
  • Mandarin.
Work Setting
  • Construction.
  • General office.
Health Benefits
  • Dental plan.
  • Health care plan.
  • Vision care benefits.
Work Conditions and Physical Capabilities
  • Work under pressure.
Personal Suitability
  • Excellent oral communication.
  • Organized.
  • Reliability.
  • Team player.