Customer Operations Manager

2 weeks ago


Markham, Canada Lexmark International, Inc. Full time

Responsibilities:

- This position requires a Bi-lingual speaker (e.g. English and French writing & reading fluency).
- This is a temporary position with the possibility of becoming a permanent hire.

This Customer Operations Manager position is a customer-facing role that is directly responsible for managing the delivery of contracted Managed Services and Solutions as defined in the SOW to Client’s satisfaction. Duties include working within a Customer Focus Team (CFT) to define proposed services requirements, creation of Statement of Work, implementation of services, and manage the delivery of day-to-day operations of Post Implementation MPS Services and Solutions. This role is accountable to manage revenue and profit margin targets and identify and recommend business process and output related solutions for each client. Additionally, a COM is responsible to build a high
- trust relationship with multiple levels within the Client environment. Working in partnership with Client, a COM will become a credible advisor on fleet and business optimization and sought as a key resource for resolution of unique or complex business problems.

**Responsibilities**:

- Responsible for management and execution of a Managed Services Statement of Work for a single account and/or multiple complex, small accounts. Customer Output Environments vary from hundreds to thousands of installed devices with revenues typically between



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