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Administrative Assistant

4 weeks ago

Ancaster, Canada Actlabs Full time

**Administrative Assistant (Agriculture and Life Sciences Division)**

**Education Required**
- High school

**Requirements**:

- Strong organizational and prioritizing skills.
- Strong computer and communication skills. (verbal and written)
- Strong liaison skills with clients.
- Support divisional quality and communication systems.
- Understanding of business etiquette.

**Responsibilities**
- Review client correspondence sample log in and details of client sample submissions.
- Provide detailed support to clients and help develop customized customer support services using various media.
- Maintaining of filing systems.
- Generate invoices.
- Answers and responsible for triage of phone calls.
- Follows up, identifies and communicates incidents that require immediate attentions with the division.
- Ensure reports are released to customers and follow up any special requests involving customer service.
- Develop and incorporate new client forms based on needs of customers for the management of samples.
- Assists all members of the senior management team as required.
- Any other tasks as determined by Process Owner/Supervisor.

**About Us**

A global company with a local presence. Actlabs is a Canadian owned company founded in 1987, headquartered in Ancaster and operates 15 locations in 6 countries. We are recognized throughout the world as a leader in analytical testing and development services. With over 30 years of experience, our analytical laboratories provide high quality analysis impacting every aspect of our life including: Mining and Mineral Exploration, Agriculture, Cannabis, Environmental, Forensics, Life Sciences, Material Testing, Occupational Health and Petroleum Industries.

We’re investing for the future, implementing innovative strategies to allow us to continually strengthen and lead in the industries that we serve. This is an exciting opportunity for anyone who wants to join an established and growing company. At Actlabs, we are committed to rewarding and retaining people who are passionate about making a positive impact in their professional and personal lives.

**Purpose**

Responsible for administrative support for the Agriculture/Life Sciences Division. This position will be heavily focused around day to day administrative duties will play a key role to maintain industry leading customer service and sample turnaround.

**As health and safety is our priority, we have taken additional steps from the onset of the pandemic to provide a covid-19 free work environment for our team.**

We celebrate diversity and are committed to an inclusive workplace environment for all employees. Actlabs is proud to be an equal opportunity work environment.

**Quality Analysis in a Timely Fashion-Innovative Technologies - Dedicated to Supporting**

**Salary**: $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Ancaster, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-04-03

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