Subscriptions & Renewals Coordinator (Ottawa On)
3 weeks ago
**Subscriptions & Renewals Coordinator (1 year term contract)**
**Ottawa, ON**
**Purpose**:
Reporting to the Manager, Customer Operations, the Subscriptions & Renewals Coordinator will assist with the achievement of corporate goals and objectives by administering March Networks Hosted Services Subscriptions and Renewals, within the Customer Operations Department. The Subscriptions & Renewals Coordinator interfaces internally with all levels and departments in the organization, as well as our external customers, to ensure that March Networks Subscription Services are invoiced and renewed in a timely manner.
**Duties**:
- Commence reoccurring billing once March Networks Hosted Services have been initiated
- Gather, track and maintain renewal information, report on upcoming renewals
- Proactively notify customers of upcoming renewals, provide relevant quote & previous order information to make it easy for customers and ensure payment
- Generate all transactions related to subscription services invoicing and renewals in SAP as related to our overall order management processes
- Liaise with the Sales, Professional Services and Operations departments to ensure smooth order flow, initiation of services billings and successful close of service renewals
- Functions independently and makes decisions with regards to daily activities with direction from Department Manager
**Education**:
- College diploma or equivalent combination of education and experience
- At least 2 years' experience as a customer service representative in a high tech environment. Experience in the administration of service renewals required
- SAP experience in Order Management (SD) is required
- Salesforce (Sales Cloud) experience is required. Knowledge of SF Workflows and SF Report Builder would be an asset
**Qualifications and Experience**:
- Strong knowledge of MS Office (Word, Excel, PowerPoint)
- Excellent interpersonal, organizational, and communications skills for customer and inter-company interactions
- Proactive mindset, with a high desire to resolve issues and find creative solutions
- Ability to work independently and as part of a team. Works well under pressure and meets deadlines
- Able to prioritize and multitask, has a high level of attention to detail, committed to quality
- March Networks is an equal opportunity employer and supports a diverse workforce._
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