Scheduling Coordinator

6 days ago

Edmonton, Canada Comfort Keepers Edmonton Full time

**Job Overview**:
**Do you take pride in making a difference in other people’s lives?**

Are you a compassionate and caring individual, looking for a career that will offer fulfillment, and the opportunity to grow personally? Do you want to be part of a growing team doing AMAZING work in your own community?

We at Comfort Keepers Edmonton have a love for the people, especially seniors within our community and if this sounds like you, please keep on reading.

This position is for that person that is great at multitasking and has the drive within to provide our clients with the highest level of customer satisfaction. We want someone with heart and patience for this role.

Being a scheduler with Comfort Keepers helping seniors in their homes is such a rewarding role. Comfort Keepers is looking for someone who can handle stressful situations with a calm demeanor.

This is a full-time position with rotating after-hours on call responsibility.

You would be joining our growing team of professionals to enhance and better our impact in the community.

How we attract the best of the best to join our team
- Empowerment, decision making and role responsibility
- We value your family, lifestyle, and work-home balance
- Open and transparent, personal, and professional growth
- Health and Dental Benefits after 3 months’ probation.
- Performance bonus opportunity after 3 months’ probation.
- We have been serving Edmonton and surrounding communities with in-home care for over 14 years.

**Responsibilities and Duties**:

- Reports to Office Manager with communication accountability to Human Resources and Client Care on staffing needs and caregiver accountability issues.
- Completing all scheduling activities and delivering a completed schedule on a timely basis.
- Assigning caregivers to new clients with input from Client Care Coordinator
- Monitoring for caregiver clock in and out and other related reporting.
- Handle client or caregiver schedule changes.
- Matching of CaregiverSkills and type with Client needs and type to maximize use of current available caregiver force.
- Communicate client status to family members.
- Caregiver Retention.
- Shift Claiming and Payroll coordination.
- Answering phones and handling new leads.

**Knowledge, Skills, and Abilities**:

- Organizational skills
- Interpersonal skills
- High level of software proficiency (Excel, Word, Publisher, PowerPoint and Microsoft functions such as Microsoft Teams)
- Ability to learn new software
- Excellent telephone etiquette
- Time management skills
- Clear vulnerable sector criminal check
- Class 5 graduated driver's license (preferred)

**Salary**: $19.00-$22.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Ability to commute/relocate:

- Edmonton, AB T6E 5Z9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person

Application deadline: 2024-04-11
Expected start date: 2024-04-22

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