Schedule Coordinator

3 months ago

Edmonton, Canada Konecranes Full time

Employment type: Undefined term- Full-time/part-time position: Full time- Job Code USA/CA:
**Schedule Coordinator - Edmonton, AB**:

- At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive._
- We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work._

**Position Title**: Schedule Coordinator (SC)
**Reports To**: Territory Operations Manager (TOM) or designate

As part of the Service Operations, you will be assisting with the service delivery in your assigned territory. You will be responsible for the_ service requests flow through our management system and scheduling and dispatching service technicians_ to ensure the timely repairs and upgrades of customers’ equipment.

**Principal Responsibilities**:

- Be engaged and aware of your Territories’ overall Service Operations and customer needs.
- Close communication and interaction with the Service Manager and Coordinators.
- Generate new service requests in the system when necessary. Attach all pertinent documentation
- Manage the schedule of service work for assigned customers and field operatives.
- Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management when needed.
- Track and receive materials required.
- Arrange for necessary rental equipment, as well as subcontracting when needed.
- Communicate with customers and internal stakeholders throughout projects.
- Arrange subcontracted services and equipment, including rentals.
- Open service requests and schedule field operatives to respond to emergency breakdowns.
- Review invoicing details of completed work before moving forward with the invoicing process.
- Review completed actions in the service request for completion and accuracy.
- Monitor work packages and trackers within the system to ensure the service request are progressing. Communicate with Service Manager all concerns.
- Create appropriate charge lines for services provided to the customer. Ensure charge lines match customer purchase order when necessary.
- Forward leads by the Field Operatives to designated resources for estimation and quotation
- Perform invoicing preparation daily to meet company standards.
- Continuously maintain the Work-in-Progress Report (WIP) ensuring it reflects the current status of active service work.
- Ensure any hourly time issues are addressed before sending jobs to invoicing.
- Coordinate with Service Manager and Territory Operations Manager to make sure problematic jobs receive the proper attention.
- Review job performance and lessons learned while providing feedback to other coordinators or the Sales teams.
- Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
- Resourceful and willingness to support in emergency breakdowns until customer equipment is functional.
- Other duties as assigned

**EDUCATION**:Bachelor’s degree preferred, prior equivalent experience and training will be considered.

**EXPERIENCE**:Minimum 7 years experience in industrial service and/or dispatching business preferred. Must be customer oriented. Able to prioritize and multi-task in a fast pace service environment. Excellent communication and people skills. Very strong systems and PC skills.
- Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency._
- Konecranes is a world-leading group of Lifting Businesses, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category._

  • Scheduling Coordinator

    1 week ago

    Edmonton, Alberta, Canada Paladin Security Full time

    Job Title: Part-time Scheduling CoordinatorAt Paladin Security Group, we are seeking a highly skilled and organized Part-time Scheduling Coordinator to join our team. As a key member of our scheduling program, you will be responsible for managing and developing our scheduling processes to ensure seamless communication between Paladin and our clients.Key...

  • Scheduling Coordinator

    1 week ago

    Edmonton, Alberta, Canada Paladin Security Full time

    Job Title: Part-time Scheduling CoordinatorAt Paladin Security Group, we are seeking a highly skilled and organized Part-time Scheduling Coordinator to join our team. As a key member of our scheduling program, you will be responsible for managing and developing our scheduling processes to ensure seamless communication between Paladin and our clients.Key...

  • Scheduling Coordinator

    7 days ago

    Edmonton, Alberta, Canada Paladin Security Full time

    Job Title: Part-time Scheduling CoordinatorAt Paladin Security Group, we are seeking a highly skilled and organized Part-time Scheduling Coordinator to join our team. As a key member of our scheduling program, you will be responsible for managing and developing our scheduling processes to ensure seamless operations.Key Responsibilities:Create, update, and...

  • Scheduling Coordinator

    7 days ago

    Edmonton, Alberta, Canada Paladin Security Full time

    Job Title: Part-time Scheduling CoordinatorAt Paladin Security Group, we are seeking a highly skilled and organized Part-time Scheduling Coordinator to join our team. As a key member of our scheduling program, you will be responsible for managing and developing our scheduling processes to ensure seamless operations.Key Responsibilities:Create, update, and...

  • Scheduling Coordinator

    5 days ago

    Edmonton, Alberta, Canada Paladin Security Full time

    Job Title: Part-time Scheduling CoordinatorAt Paladin Security Group, we are seeking a highly skilled and organized Part-time Scheduling Coordinator to join our team. As a key member of our scheduling program, you will be responsible for managing and developing our scheduling processes to ensure seamless operations.Key Responsibilities:Create, update, and...

  • Scheduling Coordinator

    4 days ago

    Edmonton, Alberta, Canada Paladin Security Full time

    Job Title: Part-time Scheduling CoordinatorAt Paladin Security Group, we are seeking a highly skilled and organized Part-time Scheduling Coordinator to join our team. As a key member of our scheduling program, you will be responsible for managing and developing our scheduling processes to ensure seamless operations.Key Responsibilities:Create, update, and...

  • Scheduling Coordinator

    1 week ago

    Edmonton, Alberta, Canada Paladin Security Full time

    Job Title: Part-time Scheduling CoordinatorAt Paladin Security Group, we are seeking a highly skilled and organized Part-time Scheduling Coordinator to join our team. As a key member of our scheduling program, you will be responsible for managing and developing our scheduling processes to ensure seamless operations.Key Responsibilities:Create, update, and...

  • Scheduling Coordinator

    1 week ago

    Edmonton, Alberta, Canada Paladin Security Full time

    Job Title: Part-time Scheduling CoordinatorAt Paladin Security Group, we are seeking a highly skilled and organized Part-time Scheduling Coordinator to join our team. As a key member of our scheduling program, you will be responsible for managing and developing our scheduling processes to ensure seamless operations.Key Responsibilities:Create, update, and...

  • Scheduling Coordinator

    2 weeks ago

    Edmonton, Canada Habberjam Mechanical Inc. Full time

    **Overview** **Responsibilities**: - Four main tasks: 1 - managing jobs from Supply Pro to the schedule 2 - coordinating and scheduling plumbing crews 3 - coordinating and scheduling HVAC crews *And perform clerical duties such as data entry, filing, and maintaining records **Requirements**: - Previous experience in a similar role - Proficiency in...

  • Scheduling Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada Paladin Security Full time

    Job SummaryAs a key member of the Paladin Security Group team, the Scheduling Coordinator will be responsible for the management and development of the company's scheduling program. This role ensures a seamless connection between Paladin and its clients, guaranteeing that the number of security officers matches contractual requirements.Key...

  • Scheduling Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada Paladin Security Full time

    Job SummaryAs a key member of the Paladin Security Group team, the Scheduling Coordinator will be responsible for the management and development of the company's scheduling program. This role ensures a seamless connection between Paladin and its clients, guaranteeing that the number of security officers matches contractual requirements.Key...

  • Scheduling Coordinator

    4 months ago

    Edmonton, Canada Edmonton O-day'min Primary Care Network Full time

    **Scheduling Coordinator** Full Time 1.0FTE (37.5 hours/week) Reporting to the Clinical Supervisor or designate, the Scheduling Coordinator supports the delivery of Primary Care programming for EOPCN’s centralized clinical services. The Scheduling Coordinator uses strong customer service skills and clerical processes as a member of the clinical support...

  • Scheduling Coordinator

    4 months ago

    Edmonton, Canada Edmonton O-day'min Primary Care Network Full time

    **Scheduling Coordinator** Full-Time 1.0 FTE (37.5 hours/week) Reporting to the Clinical Supervisor or designate, the Scheduling Coordinator supports the delivery of Primary Care programming for EOPCN’s centralized clinical services. The Scheduling Coordinator uses strong customer service skills and clerical processes as a member of the clinical support...

  • Scheduling Coordinator

    1 week ago

    Edmonton, Alberta, Canada Divine Flooring Full time

    Job Title: Scheduling & Logistics CoordinatorAt Divine Flooring, we are seeking a highly organized and driven individual to join our Scheduling team on a full-time, permanent basis.Job Purpose:The Scheduling & Logistics Coordinator will be responsible for planning, organizing, and scheduling all of Divine Edmonton's installations. This position must ensure...

  • Scheduling Coordinator

    1 week ago

    Edmonton, Alberta, Canada Divine Flooring Full time

    Job Title: Scheduling & Logistics CoordinatorAt Divine Flooring, we are seeking a highly organized and driven individual to join our Scheduling team on a full-time, permanent basis.Job Purpose:The Scheduling & Logistics Coordinator will be responsible for planning, organizing, and scheduling all of Divine Edmonton's installations. This position must ensure...

  • Scheduling Coordinator

    3 months ago

    Edmonton, Canada Senior Homecare By Angels Full time

    Senior Home Care by Angels is looking to hire a Scheduling Coordinator/Administrator. Your are a professional, confident and well spoken individual. You enjoy dealing with people and have past experience scheduling clients and staff in an office setting. You drive and have a clean criminal record check with 3 professional references. You are able to work...

  • Scheduling Coordinator

    2 weeks ago

    Edmonton, Canada Senior Homecare By Angels Full time

    **Job Overview** **Requirements**: - Proficiency in electronic medical records systems - Knowledge of medical terminology - Previous experience in a medical or homecare office setting is preferred - Strong organizational skills and attention to detail - Excellent communication and interpersonal abilities **Duties**: - Coordinate and schedule appointments...

  • Scheduling Coordinator

    4 months ago

    Edmonton, Canada Edmonton O-day'min Primary Care Network Full time

    **Full Time 1.0FTE (37.5 hours/week)** Reporting to the Clinical Supervisor or designate, the Scheduling Coordinator supports the delivery of Primary Care programming for EOPCN’s centralized clinical services. The Scheduling Coordinator uses strong customer service skills and clerical processes as a member of the clinical support team, in the delivery of...

  • Scheduling Coordinator

    3 months ago

    Edmonton, Canada Senior Homecare By Angels Full time

    Senior Home Care by Angels is looking to hire a Scheduling Coordinator/Administrator. Your are a professional, confident and well spoken individual. You enjoy dealing with people and have past experience scheduling clients and staff in an office setting. You drive and have a clean criminal record check with 3 professional references. You are able to work...

  • Scheduling Coordinator

    2 weeks ago

    Edmonton, Alberta, Canada Paladin Security Full time

    Job OverviewPaladin Security Group is a leading security company that protects public and government facilities. We offer excellent employment and career development opportunities in the security industry.This role is responsible for managing the scheduling program and associated processes for Paladin Security Group. The successful candidate will ensure a...