Scheduling Coordinator

5 months ago

Edmonton, Canada Corus Orthodontists Full time

Come and join our team today and deliver exceptional patient experiences.

Signature Orthodontics is looking for a passionate and energetic Scheduling Coordinator/Greeter to join our well-established practice in Edmonton, AB. This will be a 6-month contract with possibility for extension.
Signature Orthodontics is part of the Corus Orthodontists family. We are a dynamic group of practices across North America with over 850 team members who believe in preserving and evolving our specialty of orthodontics, and in protecting the integrity of the patient-doctor relationship.
Our goals include, providing exceptional patient care, preserving and continually strengthening the patient-doctor relationship, fostering an inclusive culture, and fully supporting our team members.

**About the role**:
The Scheduling Coordinator/Greeter is a key member of the administrative team, accountable for creating positive patient experiences, managing patient files, and ensuring the optimization of patient flow. The Scheduling Coordinator/Greeter works diligently to provide as much consistency of care as possible while meeting the scheduling requirements of the Doctor, the clinical staff, and the patients. Frequently problem-solving, the Scheduling Coordinator is the central point of contact for patients and families, the clinical team, and referral sources.

**What you will benefit from**:

- Being part of a collaborative and engaging team that prioritizes employee development.
- Partnering with and learning from an experienced network of professionals.

**What you will be doing - key responsibilities**:

- Greet patients as they arrive and make them feel welcome.
- Book appointments for new and returning patients utilizing the appropriate scheduling templates.
- Ensure that the schedule accounts for the appropriate amount of Doctor time, filling openings as necessary and discussing any major changes with the clinical team.
- Manage patient statuses and ensure that appointments are booked or archived accordingly.
- Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned.
- Manage active patient files and archive files for patients who are no longer in treatment.
- Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
- Take payments received at the front desk, post them, and provide receipts to the patients.
- Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries.
- Assist with maintaining the front desk and waiting area, seasonal decorations, and general tidying.
- Be an active participant in staff meetings and committee meetings.
- Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.
- Perform other tasks as assigned by the Doctor and Practice Manager.

**Other Information**:

- Shift: Monday to Friday from 7:30 am - 4:15 pm

**About you**:

- You are an excellent communicator who brings enthusiasm and passion to every interaction.
- You enjoy organization and planning.
- You thrive on the challenge of managing competing priorities.
- You care about providing excellent customer service and positive patient experiences.

**What you bring - qualifications**:

- Two years of administration experience within a clinical setting (preferred)
- Experience working in an orthodontic or general dental clinic is an asset.
- Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
- Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
- Keen attention-to-detail and time management skills.

**How to Apply**:
CAD

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