Vice President, Customer Platforms

3 months ago

Markham, Canada ENERCARE Full time

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work
**Job Title**: Vice President, Customer Platforms
**Status**: Full-Time, Permanent
**Department**: Information Technology
**Location**: Markham - Hybrid
**Job Summary**:
Reporting to the Chief Information Officer, the Vice President of Customer Platforms will play a key role in positioning Enercare to meet its customer needs by driving digital transformation (at scale) and developing and deploying innovative, customer-focused digital products/solutions, including CRM, web/mobile and call center technology solutions. The Vice President acts as a thought-leader on how to most effectively solve digital business and operating challenges for emerging growth as well as capitalize on opportunities. This role will champion digital innovation and enhanced customer experiences while also driving agility and efficiency through operational excellence. The Vice President will have significant exposure and influence across the organization including senior leadership, requiring executive presence and strong communication and presentation skills.

**Responsibilities**:

- Strategic Leadership: Spearhead the development and execution of a comprehensive digital transformation strategy that integrates advanced technologies such as AI/ML, RPA, and cloud computing. Your strategic vision will focus on enhancing customer engagement through innovative digital products and solutions like CRM, web/mobile, and call center technologies.
- Operational Excellence: Drive operational improvements that boost efficiency and agility within the organization. You will be instrumental in refining business processes to align with digital transformation goals, ensuring that new technologies are seamlessly integrated and optimized.
- Stakeholder Collaboration: Collaborate closely with the CIO, various stakeholders, business partners, and technology teams to develop a cohesive and forward-looking technology roadmap which supports the business goals of Enercare. Your ability to foster strong relationships and build consensus across diverse groups will be key to your success.
- Innovation and Customer Experience: Act as a champion of innovation, continuously exploring new technologies and methodologies to enhance customer satisfaction and engagement. You will lead efforts to redesign customer interaction capabilities to be more intuitive, responsive, and user-friendly.
- Team Leadership and Development: Lead and inspire a cross-functional technology team. Develop talent within the team, championing a culture of high performance, continuous improvement, and collaboration towards achieving business goals.

**Qualifications**:

- 10+ years’ experience building and delivering innovative digital customer platform strategies for a significant, high-profile organization of a similar size to Enercare.
- Proven ability to lead, motivate and build teams that deliver services and solutions that consistently exceed expectations
- Demonstrated ability to manage teams/projects in a cross-functional environment and build successful relationships with senior stakeholders.
- Organization and planning skills (strategic, short
- and long-term), strong follow-up and follow-through skills to ensure completion of strategic plans, goals and objectives.
- A passionate problem-solver with expertise in customer experience design. Critical thinking and problem-solving skills, ability to dissect complex problems and processes and drive solutions.
- Demonstrated proficiency in thinking strategically and executing tactically to iteratively develop and launch new business solutions that support the strategic vision.
- Strong bias for action, achieving the near-term imperative of getting things moving quickly, while setting in place the longer-term conditions of success so that the organization can compete digitally.
- Abili

  • Senior Vice President, Digital

    2 months ago

    Markham, Canada Enercare Inc. Full time

    p>Posted Thursday, September 26, 2024 at 4:00 AMProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally...

  • Vice President, Logistics

    6 months ago

    Markham, Canada Sofina Foods Inc Full time

    About us Sofina Foods is one of Canada’s leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products in Canada and Europe. Our family of brands include: Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher’s,...

  • Vice-president, Sales

    6 months ago

    Markham, Canada CloudMD Software & Services Inc - CAN Full time

    **Who we are** Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 1 million people through digital and enterprise health solutions. If you have a passion for providing...

  • Vice-president, Sales

    6 months ago

    Markham, Canada CloudMD Software & Services Inc - CAN Full time

    **Who we are** Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing...

  • Vice President Finance

    6 months ago

    Markham, Canada Markham Logistics Full time

    **Vice President Finance** Founded in 1999, the St Regis Group has grown steadily to become the premier supplier for awards, recognition, and promotional products. First focusing on awards and recognition, the St Regis Group now boasts 13 companies with over 50,000 products ranging from awards, giftware and more. **Why work at St Regis Group?** - St Regis...

  • Vice President of Sales

    6 months ago

    Markham, Canada Agility Outsourcing 1 Full time

    The FDR group of Companies is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive...

  • Vice President of Sales

    7 months ago

    Markham, Canada Agility Outsourcing 1 Full time

    The FDR group of Companies is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive...

  • Vice President, Finance

    6 months ago

    Markham, Canada Sienna Senior Living Full time

    Sienna Senior Living (TSX: SIA) is one of Canada’s largest owners and operators of senior living options, with high quality residences in key markets in Ontario, British Columbia, Saskatchewan and Alberta. We offer independent and assisted living, long-term care and specialized programs and services, in addition to providing expert management services. Our...

  • Vice President, Operations, National Accounts

    3 months ago

    Markham, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Vice President, Operations, National Accounts - P&C industry (Hybrid) We are looking for a dynamic Vice President of National Accounts (P&C industry) to join our team! This is a Hybrid based role - in the office on a regular basis both in Markham and Mississauga is required. The Company: Established in 1986, ClaimsPro has grown to...

  • Vice-president, Operations

    7 months ago

    Markham, Canada Giesecke+Devrient Full time

    **In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure solutions for billions of people around the globe. At Giesecke+Devrient, you will play a key role in realizing the digital transformation.** **Job Summary**: The Vice President (VP), Operations has overall leadership responsibility for plant Operations...

  • Regulatory Policy, Vice President

    3 weeks ago

    Markham, ON, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Vice President, Resident Experience

    2 months ago

    Markham, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Regulatory Policy, Vice President

    2 weeks ago

    Markham, Canada Sienna Senior Living Full time

    p>We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live...

  • Vice President of Supply Chain

    2 months ago

    Markham, Canada SIHE International Group Full time

    **Position**: Vice President of Supply Chain **Employer**: SIHE International Group **Address**: 26 Laidlaw Blvd, Markham, ON L3P 1W7, Canada **Work Location**: Fully in-office with occasional international travel **Work Type**: Full-time and permanent, 37.5 hours of work per week **Annual Salary Range**: $105,000 - $110,000 The Vice President of Supply...

  • Vice President, Resident Experience

    6 months ago

    Markham, Canada Sienna Senior Living Full time

    Sienna Senior Living (TSX: SIA), is one of Canada’s largest owners and operators of 81 seniors’ living residences, in addition to managing 12 residences for third parties. We offer care, support, services and housing in Aspira Retirement and Long Term Care to seniors/residents and their families. At Sienna, we empower our 12,000 team members across...

  • Vice President, Project Management

    4 weeks ago

    Markham, Canada Enercare Inc. Full time

    h3>Vice President, Project Management OfficeMarkham, ON, CanadaJob DescriptionPosted Friday, November 22, 2024 at 5:00 AMProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for...

  • Vice President, Real Estate Development

    3 months ago

    Markham, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Vice President, Product Management

    6 months ago

    Markham, Canada Broadridge Full time

    At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. - The Vice President, Product Management will lead the product management function for the ICS Canada Product Suite. In this role, you will...

  • Assistant Vice-President, Corporate Counsel

    3 months ago

    Markham, Canada Aviva Full time

    Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Aviva Canada is one of Canada’s leading property and casualty insurance groups, providing home, automobile, lifestyle and business insurance to 2.A subsidiary of UK-based Aviva plc, Aviva Canada has more than 4,000 employees focused on...

  • Vice President Sales

    6 months ago

    Markham, Canada Johnson & Johnson Full time

    The Vice President, Sales & Marketing - Orthopaedics is accountable for the overall management and business results of the orthopaedics business unit in Canada. They lead a team of sales, marketing, and operations leaders in the development and implementation of strategies, business plans and all aspects of commercial execution. Areas of focus include...