Vice President, Resident Experience

6 months ago

Markham, Canada Sienna Senior Living Full time

Sienna Senior Living (TSX: SIA), is one of Canada’s largest owners and operators of 81 seniors’ living residences, in addition to managing 12 residences for third parties. We offer care, support, services and housing in Aspira Retirement and Long Term Care to seniors/residents and their families. At Sienna, we empower our 12,000 team members across Ontario, British Columbia, Saskatchewan and Alberta to help residents live the life they desire and deserve. Our purpose is simple**:_to cultivate happiness in daily life _**

Reporting to the Executive Vice-President of Retirement Living, the **Vice President, Resident Experience** is a critical role that shapes the living experiences of our residents across the Aspira brand in Canada. You will spearhead the development of a comprehensive road map of programs and services that distinguishes Aspira as a leader in resident engagement, dining, and culinary services. Collaborating closely with the Retirement Operations and Clinical Leadership Teams, you will focus on enhancing the quality of life for our residents. Your mission will be to foster a vibrant, welcoming environment that encourages residents to thrive and feel at home, ensuring that all programs align seamlessly with the Aspira brand and meet our key performance indicators. This role demands innovative leadership and a deep commitment to creating exceptional resident experiences.

**What You’ll Do**:

- Resident Engagement _
- Accountable for the development and implementation of high quality resident engagement/experience programs that that meet the diverse preferences, interests and recreational needs of residents across Canada
- Increase brand reputation through the consistent achievement of execution excellence and profitability in the resident engagement operations
- Ensure resident engagement programs and standards are maintained at each residence in compliance with Regulations, Sienna policies/standards and in alignment with the Aspira Brand
- Elevate best practices in the spirit of increasing operational efficiency, performance levels and resident satisfaction
- Culinary & Dining Experience _
- Accountable for culinary operations to deliver high-quality culinary & dining experiences that meet the diverse preferences and dietary needs of residents across Canada
- Increase brand reputation through the consistent achievement of execution excellence and profitability in the culinary operations
- Ensure Culinary standards and food quality are maintained at each residence in compliance with Regulations and Sienna policies/standards
- Elevate best practices in the spirit of increasing operational efficiency, performance levels and resident satisfaction
- Stakeholder Management _
- Cultivate strong relationships internally and externally to understand culinary and resident engagement needs across Canada, specific to each province, to support resident retention and satisfaction
- Anticipate organizational needs, identify and support solutions to overcome barriers, and identify opportunity for process and outcome efficiencies
- Analyze market trends, resident feedback, industry best practices and resident feedback to identify opportunities for improvement and innovation and develop new programs that align to the Aspira brand
- Lead and operate in a manner that promotes and is aligned with the organization’s purpose, vision and values while holding others accountable for operating in a manner consistent with the Sienna’s desired culture

**Who you are**:

- You hold a university degree or college diploma in business or a related field
- With over 15 years of progressive experience in hospitality, retail, senior living, or a related industry, you've honed your skills in creating and leading successful teams
- You operate with a strategic and growth mindset, consistently helping businesses achieve their objectives through careful planning and innovation
- You have demonstrated proficiency in crafting and executing branding initiatives, strategic engagement plans, and resident-centered experiences
- Your ability to work effectively with multiple senior stakeholders enables you to influence business outcomes significantly
- You possess excellent presentation, project management, change management, relationship management, problem-solving, coaching, and conflict resolution skills
- You have demonstrated experience in developing strong, effective working relationships and networks with key internal and external stakeholders, alongside relevant external organizations
- You have a strong knowledge of change management, including stakeholder analysis, change readiness, organizational impact assessments, and process mapping, along with a working knowledge of tools like Voice of the Customer and 5 Why’s.
- You have a passion for serving seniors and are committed to creating enriching experiences that enhance their quality of life

**What you need to know**:

- You must successfully pass a Background Check

  • Vice President, Resident Experience

    2 months ago

    Markham, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Vice President, Resident Experience

    2 months ago

    Markham, Canada Support Services Office Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Vice President Resident Experience

    1 month ago

    Markham, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Vice President Resident Experience

    1 month ago

    Markham, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Vice President Resident Experience

    1 month ago

    Markham, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Vice President Resident Experience

    2 months ago

    Markham, Ontario, York region, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Vice President Resident Experience

    3 weeks ago

    Markham, ON, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX: SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live...

  • Vice President Resident Experience

    3 weeks ago

    Markham, ON, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX: SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live...

  • Director of Resident Experience

    2 weeks ago

    Markham, Ontario, Canada Sienna Senior Living Full time

    Are you a visionary leader who understands the needs of seniors and their families?Sienna Senior Living, one of Canada's leading owners and operators of seniors' residences, is seeking a Vice President Resident Experience to join our team.About the Role:This key position will design and develop programs that foster resident well-being and a genuine sense of...

  • Vice President, Finance

    6 months ago

    Markham, Canada Sienna Senior Living Full time

    Sienna Senior Living (TSX: SIA) is one of Canada’s largest owners and operators of senior living options, with high quality residences in key markets in Ontario, British Columbia, Saskatchewan and Alberta. We offer independent and assisted living, long-term care and specialized programs and services, in addition to providing expert management services. Our...

  • Resident Experience Strategist

    2 weeks ago

    Markham, Ontario, Canada Sienna Senior Living Full time

    At Sienna Senior Living, we are dedicated to providing our residents with the best possible experience. As a Resident Experience Strategist, you will play a crucial role in designing and implementing programs that foster resident well-being and a sense of community.About the RoleThis is a key position that reports directly to the Executive Vice President,...

  • Regulatory Policy, Vice President

    3 weeks ago

    Markham, ON, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Regulatory Policy, Vice President

    2 weeks ago

    Markham, Canada Sienna Senior Living Full time

    p>We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live...

  • Vice President, Logistics

    6 months ago

    Markham, Canada Sofina Foods Inc Full time

    About us Sofina Foods is one of Canada’s leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products in Canada and Europe. Our family of brands include: Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher’s,...

  • Senior Vice President, Digital

    2 months ago

    Markham, Canada Enercare Inc. Full time

    p>Posted Thursday, September 26, 2024 at 4:00 AMProudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally...

  • Vice President, Real Estate Development

    3 months ago

    Markham, Canada Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling...

  • Vice President, Customer Platforms

    3 months ago

    Markham, Canada ENERCARE Full time

    Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...

  • Vice President Finance

    6 months ago

    Markham, Canada Markham Logistics Full time

    **Vice President Finance** Founded in 1999, the St Regis Group has grown steadily to become the premier supplier for awards, recognition, and promotional products. First focusing on awards and recognition, the St Regis Group now boasts 13 companies with over 50,000 products ranging from awards, giftware and more. **Why work at St Regis Group?** - St Regis...

  • Vice President of Sales

    6 months ago

    Markham, Canada Agility Outsourcing 1 Full time

    The FDR group of Companies is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive...

  • Vice President of Sales

    7 months ago

    Markham, Canada Agility Outsourcing 1 Full time

    The FDR group of Companies is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest automotive...