Regulatory Policy, Vice President

1 month ago

Markham ON, Canada Sienna Senior Living Full time

We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity and respect.
At Sienna, we empower our 12,000 team members to help our residents live the life they desire and deserve. We provide our team members the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

Reporting to the Executive Vice President, Retirement Living, the Vice President, Resident Experience will be a visionary yet practical leader who understands what seniors and their families value most in retirement living. This key role will design and develop programs that foster resident well-being and a genuine sense of community, reinforcing Aspira's leadership in senior living.

By creating initiatives that are effective, consistent, and adaptable to the unique needs of residents across Canada, this role will enhance satisfaction and elevate each community's appeal. Success will be measured through collaboration with operations, performance metrics, and resident feedback, ensuring seamless, exceptional daily experiences that boost occupancy, resident satisfaction and Net Promoter Score (NPS).

We seek a leader who can translate insights into actionable strategies, setting a new standard for senior living. If you have the passion and expertise to drive impactful programs and strengthen our market position, we want to hear from you

Deeply understand the current and evolving needs of seniors and their families to inform strategic program development
Translate resident insights into high-quality engagement and culinary programs that align with their preferences and the Aspira brand promise
Ensure programs meet diverse resident needs, enhancing satisfaction and retention across all communities

Program Design and Implementation
Oversee the creation and implementation of dining experiences that cater to residents’ dietary preferences and nutritional needs
Maintain culinary standards and food quality across all residences, ensuring compliance with regulations and policies
Develop and roll out resident engagement initiatives that reflect diverse interests and recreational needs, fostering a sense of community
Ensure programs are executed consistently and in line with Sienna policies and the Aspira brand, while meeting regulatory requirements
Work collaboratively within a matrix environment that includes sales, marketing, and operations teams to implement resident-focused programs across multi-site homes throughout Canada
Build and maintain strong relationships with stakeholders to align program delivery with local and regional needs, supporting resident retention and satisfaction
Extensive experience in developing and implementing customer-focused programs and experiences in multi-site, national network settings, ideally within hospitality, retail, senior living, or a related industry
Leadership and Strategic Vision : Over 15 years of progressive experience leading successful teams, with a strategic mindset that drives growth and helps organizations achieve objectives through innovation and careful planning
Collaboration and Stakeholder Management : Demonstrated ability to work effectively in a matrix environment, influencing senior stakeholders to achieve significant business outcomes while fostering strong internal and external relationships
Change and Project Management Expertise : Proficiency in change management practices, project management, and using tools such as Voice of the Customer and 5 Why’s to support effective program execution
Commitment to Excellence : Passion for serving seniors and enhancing their quality of life through resident-centered experiences, combined with strong skills in branding, strategic engagement, and relationship management

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

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