Customer Support Specialist, Tier 2

3 weeks ago

London, Canada Trackunit Full time

Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction far behind a global economy on the rise and placed the industry as one of the least productive industries too.

You are going to work in an environment that is rich in diversity and inclusion, as our team consists of people from different countries and cultures. Cooperation and compassion are our key qualities, so you can be sure we provide you the support you need on this unique career path.

With our main Canadian hub located in London, Ontario, and a satellite hub in Kitchener, Ontario**,** we offer you a flexible setup where you can work from one of the two hubs, and with the possibility to work from home. No relocation assistance is offered for this position.

**What’s in it for you?**:

- A place in an **agile growth SaaS business**, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.
- International environment with regular check-ins and social events across teams, departments and borders.
- We take your **personal and professional development** goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to help you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
- **Flexibility and hybrid working is not just a cliché** **to us** or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.

**Who are you** ideally**?****:

- Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members.
- You have excellent problem-solving and troubleshooting skills and you have the ability to communicate technical information in an accessible manner to non-technical customers and colleagues.
- You are a quick-witted communicator with the ability to see things from different perspectives.
- You are a team-player, who is always open to new ideas and finding the best solution for our customers in close collaboration with the rest of your team, other departments and stakeholders - because it’s a lot more fun to get things done together
- You have a keen eye for detail and you are a patient listener, who are able to pinpoint potential issues our customers are struggling with.
- You have experience from a similar position or you have hands on experience within the fields of Customer Care, Technical Support or any other customer facing role.
- English skills at a professional level. We are first and foremost a global organisation with international customers and colleagues.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

**Primary responsibilities**:
As a Customer Support Specialist Tier 2, you will be part of an international team with colleagues placed all over the globe and you will dive into the world of the leading SaaS-based IoT solution company for the construction industry, offering an ecosystem of hardware, fleet management software & telematics. Your main responsibility is to assist our customers with using our products and services as it relates to installation support, troubleshooting and liaising with Trackunit partners.

Your role is crucial in resolving customer queries, recommending solutions and guiding our customers through features and functionalities. In Customer Support, Tier 2, you are also responsible to guide them through the installation process, escalate reported bugs in the system and assist our customers with any technical challenges. We are seeking someone who thrives in an international environment, is passionate about customer experience and views every customer interaction as a chance to make a lasting impact.
- Analyze and report product malfunctions and follow up with customers to ensure their technical issues are resolved
- Accurately document and track support interactions and solutions using our ticketing system
- Collaborating with product and development teams and provide them feedback from a customer centric point of view.
- Fostering positive customer relationships by handling their challenges with effecti

  • ERP Support Specialist

    3 days ago

    London, Canada EMCO Corporation Full time

    Company Description With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we...

  • ERP Support Specialist

    1 week ago

    London, Canada EMCO Corporation Full time

    Company Description With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we...

  • ERP Support Specialist

    1 week ago

    London, Canada EMCO Corporation Full time

    Company Description With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we...

  • Customer Support Specialist

    2 weeks ago

    London, Canada Carfax Full time

    **Join our Winning Team as a Customer Support Specialist** Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers...

  • Help Desk Tier 2 IT Support

    2 months ago

    London, Canada FULLY MANAGED INC Full time

    **About Fully Managed** Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is #CreatingPeaceOfMind through better IT, customer and employee experiences to make work flow! We eat, sleep, and breathe our...

  • Junior Customer Technical Lead

    2 weeks ago

    London, Canada FULLY MANAGED INC Full time

    **About Fully Managed** Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is #CreatingPeaceOfMind through better IT, customer and employee experiences to make work flow! We eat, sleep, and breathe our...

  • ERP Support Specialist- Tier 1

    3 days ago

    London, Canada KMR Innovations Inc. Full time

    KMR’s client is looking an **This is a remote opportunity in Canada** **This position reports to the Team Lead** RESPONSIBILTIES - Provide first line support to our client’s ERP platform. - Provide support to all team members at their 250 plus locations across Canada. - Responsibility for functional and technical support and remote trouble shooting...

  • Customer Support Specialist

    7 days ago

    London, Canada Safran Electrical Components Canada Inc. Full time

    **Customer Support Specialist** - **JOB SUMMARY**_ Working within our Inside Sales team, the Customer Support Specialist will act as liaison and will be responsible for our customer service cycle from outside inquiries, quoting prices, entering bill of material to the delivery of our product. - **ESSENTIAL DUTIES AND RESPONSIBILITIES**_ - Addressing all...

  • Team Lead, Customer Support

    3 days ago

    London, Canada Trackunit Full time

    We are looking for a **Team Lead for our new North American Customer Support, Tier 1** team, part of our Global Customer Support organization, to lead and guide our team to deliver an amazing customer experience to customers from around the globe. As a Team Lead for this function you will have a unique opportunity to shape and influence how the team...

  • Personal Support Worker

    24 hours ago

    London, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment, and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...

  • Customer Support Specialist

    2 weeks ago

    London, Canada Voices Full time

    **Customer Support Specialist**: Voices is the world’s #1 creative services marketplace. We’ve helped tens of thousands of marketers, producers, instructors, and creative directors at the world’s biggest and most beloved brands find the right talent for their creative projects. Headquartered in London, Canada, Voices matches clients with voice over,...

  • Customer Support Specialist

    5 days ago

    London, Canada LBMX Full time

    **LBMX is growing again...** We are seeking a **Customer Success Specialist** LBMX is a dynamic and growing software solutions company with a global footprint, located in London, Ontario. As we continue to grow, we are seeking talented, compassionate, and driven individuals to join our team as a Customer Success Specialist, reporting directly to our VP of...

  • Help Desk, Tier 3

    6 days ago

    London, Canada FULLY MANAGED INC Full time

    **Who are you, Fully Managed®?** We’re a fast-paced IT solutions and services company that has a “Get ’er done” attitude which links our passion for achieving our core purpose of #CreatingPeaceOfMind for everyone. We eat, sleep, and breathe our core five values of: - Fanatical Service - Absolute Accountability - Inspiring our People - Passion for...

  • IT Support Technician Level 2

    3 days ago

    London, Canada Techdoz Incorporated Full time

    **The Opportunity** Techdoz is committed to being a company of the highest quality in every aspect of the business. We are on the search for a Full Time IT Support Technician Level 2, to join our expanded team to maintain our clients full technology needs. **Areas of Focus** **Microsoft 365 / Entra** - Infrastructure as a Service provisioning and...

  • Customer Support Specialist

    23 hours ago

    London, Canada J.D. Power Full time

    External**:Customer Support Specialist** Location**:Remote Canada** Reports to**:Senior Manager, Customer Support** **Position Overview**: **Responsibilities**: - Build relationships with dealers remotely via phone - The ability to work independently but also as a team player - Time management and superior organizational skills - Educate Dealers on key...

  • Customer Support Specialist

    3 days ago

    London, Canada J.D. Power Full time

    **Position: Customer Support Specialist** **Department: Customer Service** **Location: London, Ontario (Remote)** **Position Overview** The customer support specialist serves as the company's first point of contact for assisting current and potential customers with relation to its products and services. The main duties of this position include making...

  • Customer Service Specialist

    1 month ago

    London, Canada Grand River Natural Stone Full time

    We are growing! LOOKING FOR CAREER MINDED INDIVIDUALS Long term, steady employment for someone looking to settle with a great company and learn about a new lucrative and growing industry. We are a busy landscape supply yard and we're looking for customer service/sales associates to learn the business and grow with our team. Full time positions available....

  • IT Specialist

    1 week ago

    London, Canada Workplace Safety and Insurance Board Full time

    Reporting to the Manager, End User Services is responsible for conducting the work within the strategic framework of the cluster/division mandate, objectives and relevant policies and guidelines and in accordance with Information Technology Service Management (ITSM) principles.- Includes consulting, developing, planning, implementing and supporting...

  • IT Support Specialist

    1 month ago

    London, Canada Meridian Lightweight Technologies Full time

    **Location: Strathroy, ON.** Meridian is an automotive company and the world leader in the design, engineering and manufacturing of high-quality magnesium and aluminum die cast components. We are driven to provide lightweight, innovative, and effective solutions for our distinguished automotive clients around the globe. **Primary Purpose of...

  • Customer Support Specialist

    2 days ago

    London, Canada Veralto Global Full time

    At Trojan Technologies, we believe there’s nothing more essential than delivering clean water to the world. That’s especially true in this critical moment, when the world’s supply of clean water is under substantial stress due to industrialization, increasing demand, and rising biological and chemical contamination. Our mission is to stem that tide: to...