Assistant Manager/customer Service Representative

4 weeks ago


Vancouver, Canada Connex Global Communications Inc. OA PhoneBox Full time

Connex Global Communications Inc. o/a PhoneBox is a telecommunications company located in BC, Canada. We are looking for a Full-Time and Permanent Assistant Manager/Customer Service Representative who are able to join our team in one of the company's headquarters in Vancouver, BC, Canada. PhoneBox provides affordable wireless plans to students and visitors to Canada since 2011.

Assistant Manager / Customer Care representative
- Follow and respond to inquiries based on guidelines provided by the manager
- Respond to inquiries in a timely and professional manner
- Assist Manager with different projects and tasks
- Interacting and work closely with the department manager follow by daily reports
- Processing backend related operation such as payment, billing, account changes, refunds, Account receivable, Data entry
- Develop and implement projects related to sales and marketing, operations, and other online solutions

**Requirements**:

- General office/administrative skills, with above-average writing skills
- Good English proficiency, written and verbal
- Good communication and relationship-building skills in multicultural workplace
- Handle customer inquiries, complaints, billing questions and payment issues/services
- Detail oriented, organized, computer savvy and a multitasker
- Ability to function well in a busy and high volume environment.
- Ability to work effectively, both independently and as part of a team.
- Intermediate to advanced skills using a variety of computerized software packages such as Microsoft Office, Jira, Project management tools is a bonus
- Able to speak Madarin and Cantonese will hav e bonus points.

**Job Types**: Full-time

**Job Types**: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

Additional pay:

- Retention bonus

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

Expected start date: 2024-11-04



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