Customer Service Representative

2 weeks ago


Vancouver, Canada Connex Global Communications Inc. OA PhoneBox Full time

Connex Global Communications Inc. o/a PhoneBox is looking for a Full-Time and Permanent Customer Support Representative located in our Toronto branch office. PhoneBox provides affordable wireless plans in Canada and the United States to students and visitors to Canada since 2011. We are looking forward a responsible and energetic individual to join our team.

**JOB DESCRIPTION**
- Follow and respond to inquiries based on guidelines provided by customer care manager
- Managing SIM cards shipments, processing, tracking & follow up, along with SIM packages inventory and other related inventory items
- Process payment related duties and assist in managing inventory of devices and SIM cards
- Interacting closely with Customers and share any questions or concerns to the team
- Assisting walk-in clients at the retain store location on their requests including but are not limited to Activations, Bill payments, Account terminations
- Working on Operations duties which in relations to Clients and Partners support

**Requirements**:

- General office/administrative skills, with above-average writing skills
- Good English proficiency, written and verbal. If you are able to speak multiples language will have a bonus point.
- Good communication and relationship-building skills in multicultural workplace
- Handle customer inquiries, complaints, billing questions and payment issues/services
- Detail oriented, organized, computer savvy and a multitasker
- Ability to function well in a busy and high volume environment.
- Ability to work effectively, both independently and as part of a team.
- Ability to consistently offer professional and engaging customer service.

**Job Types: Full-time**

Pay: $18.00-$21.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

Application deadline: 2023-09-30
Expected start date: 2024-11-25



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