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Operations Assistant

6 months ago

Hamilton, Canada The Fedcap Group Full time

**Position Summary**:
**Essential Job Functions**:

- Is the SPOC (single point of contact) for Service Providers in relation to system queries.
- Logs system tickets to resolve queries that cannot be dealt with at source and tracks their successful execution.
- Assists with the creation and distribution of communication materials.
- Completes Data Entry as required.
- Identifies issues and trends and provides feedback to management.
- Works collaboratively with other departments to ensure consistency in communication with providers.
- Collaborates and works closely with Learning and Development to provide coaching and training to end users in a supportive and clear way.
- Triages incoming referrals and ensures a warm hand off to Service Providers.
- Performs other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

**Education and Experience**:

- Bachelor's degree preferred.
- 3 year’s extensive Database Management experience.
- Bilingual in French is a plus.

Wage/Salary: $56,000 to $65,000 (CAD)

**Education and Experience**:

- Bachelor's degree preferred.
- 3 year’s extensive Database Management experience.
- Bilingual in French is a plus.

**QUALIFICATIONS**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**WORK ENVIRONMENT**:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

**Equal Opportunity Employer**

**Mission**:We are committed to improving the economic and social well-being of the impoverished and disadvantaged.

For 85 years, The Fedcap Group has developed scalable, innovative and potentially disruptive solutions to some of society’s most pressing needs. The Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. The Fedcap Group provides educational services to every age group, vocational training in high-growth labor industries, behavioral health services, work readiness skill-building and jobs—all targeted to helping people achieve long-term self-sufficiency.

The work of The Fedcap Group is structured within four major practice areas: Education, Workforce Development, Occupational Health and Economic Development, which are strategically aligned for maximum impact.

The Fedcap Group also invests its time and resources in broader systems change—working in partnership with federal, state and local government to improve the way services are designed, funded and delivered.