Customer Support Coordinator

18 hours ago

Edmonton, Canada Canavion Global Corporation Full time

Canavion Global provides seamless international logistics and freight forwarding solutions, ensuring our customers’ cargo moves reliably and efficiently across the globe. As we grow, we’re seeking a Logistics & Customer Support Coordinator who can drive tangible results from day one.

**Performance Objectives (First 6-12 Months)**

1. Ensure On-Time and Accurate Shipments:

- Within 30 days, consistently secure optimal bookings with shipping lines and accurately transmit all details to trucking partners and customers.
- Within 3 months, reduce booking errors and delays by at least 20%, as measured by internal KPIs and customer feedback.

2. Proactively Resolve Shipping Line Issues:

- Within the first 60 days, establish a reliable communication process with shipping lines to preempt and resolve at least 90% of booking issues before they impact delivery schedules.

3. Execute Timely Documentation and Invoicing:

- Within 30 days, produce error-free invoices for each completed shipment within 24 hours of the billing trigger.
- By month 3, ensure weekly shipping instructions are submitted on time and incompliance with client and carrier requirements, cutting down revisions by 25%.

4. Strengthen Overseas Customer Relations:

- Within 2 months, send draft BLs and cargo images promptly, meeting or exceeding overseas clients’ standards.
- By month 6, increase overall overseas customer satisfaction scores, as measured by periodic feedback surveys, by at least 10%.

5. Improve Internal and International Coordination:

- Over the first 6 months, streamline communication processes so that common issues are solved proactively, reducing the need for escalations by 15%.

6. Support Business Expansion Efforts:

- Within 4 months, identify and pre-qualify at least 5 new prospective customers through research and initial outreach.
- By month 6, successfully schedule introductions or demos with at least 2 new potential clients via cold calling and follow-up nurturing.

**The Right Person For The Role**
- Dependability & Loyalty: You’ll be someone we can trust to follow through, representing the company’s best interests and building long-term client relationships.
- Positive Mindset & Initiative: You thrive on resolving challenges. When something goes wrong, you see it as an opportunity to improve, going beyond the call of duty when needed.
- Technical Aptitude in Logistics: You’ve worked in supply chain or logistics before, or you’re a quick study who can rapidly master booking systems, documentation standards, and international shipping requirements.
- Effective Communicator: Your written and verbal skills help you navigate cultural nuances, explain complex procedures simply, and proactively keep everyone informed.
- Faith & Confidence in Processes: You trust proven methods, adapt when necessary, and maintain composure under pressure, driving consistent and predictable results.

**Why Join Canavion Global?**

You’ll have a direct, measurable impact on our operational efficiency, customer satisfaction, and company growth. As we expand, we offer opportunities to learn, innovate, and refine processes, ensuring that your contributions genuinely move the needle.

**Job Types**: Full-time, Permanent

Pay: $18.72-$21.08 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Logistics: 2 years (required)
- Customer service: 3 years (required)
- Inside sales: 2 years (required)

**Language**:

- English (required)

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