Customer Service Coordinator

7 days ago


Edmonton, Alberta, Canada Milani Plumbing Heating & Air Conditioning Ltd. Full time
About the Role:

We are seeking a Customer Service Coordinator to join our award-winning team at Milani Plumbing Heating & Air Conditioning Ltd. The ideal candidate will have experience in dispatching and customer service, with a focus on providing exceptional support to our customers and technicians.

Key Responsibilities:

- Coordinating with our staff and customers to manage the schedule of our technicians
- Working in our company software system to track the availability and location of our technicians
- Maintaining communication with our customers and account managers
- Establishing value with new and repeat customers

Requirements:

- Minimum secondary school education required
- Functional in English

Skills:

- 2 years of dispatching experience necessary
- Ability to communicate quickly and efficiently with clients and team members
- Experience in plumbing, heating, or HVAC an asset
- Ability to multitask effectively
- Good computer skills and typing speed
- Positive and energetic personality

What We Offer:

- Competitive wages
- Extended medical and dental benefits
- Training and development opportunities
- Supportive team environment
- Opportunities for advancement
- Vacation pay
- Flexible work schedule
- Job diversity

Milani Plumbing Heating & Air Conditioning Ltd. is an equal opportunity employer.

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