Airline Customer Service Supervisor

7 days ago


Edmonton, Canada GAT Airline Ground Support Full time

**Job Summary**: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.

**Responsibilities**:

- Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
- Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
- Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
- Responsible for equipment and ensuring its safe and efficient operating status;
- Confer with other supervisors and managers to coordinate activities with other departments;
- Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
- Ability to comply with attendance/tardiness standards.
- Able to perform under pressure and within fixed time constraints
- Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
- Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
- Ensure crews are being briefed before flights on positions to take and how flight will work
- Other duties as assigned

**Requirements**:

- Strong understanding of Airline Customer Service
- Experience in the Airport Ground Handling business.
- Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
- Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
- A proven track record in supervising a business unit.
- Experience in operational planning and resource allocation.
- Experience and understanding of commercial issues in aviation.
- Must have a High School diploma, GED
- Must be at least 18 years of age
- Capable of processing information in a timely manner
- Must have and maintain a Valid Driver's License
- Able to proficiently speak, read, and write in English
- Basic computer literacy
- Previous airline experience
- Must successfully complete all training requirements and maintain certifications throughout employment
- Must successfully complete all required training

**Physical Requirements**:

- Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
- Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
- Must be physically fit to perform the duties of the job
- Willing to work outside in all types of weather conditions with exposure to loud noises
- Specific Working Hours
- Must be able and flexible to work variable shifts, weekends, and holidays
- Specific shifts to be determined
- Must be able to work extended hours on short notice during non-routine operations



  • Edmonton, Canada GAT Airline Ground Support Full time

    **Job Summary**: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention...


  • Edmonton, Canada GAT Airline Ground Support Full time

    Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...

  • Customer Service Lead

    6 months ago


    Edmonton, Canada GAT Airline Ground Support Full time

    Job Summary Customer Service Lead is first and foremost responsible for ensuring a safe work environment for the entire crew while properly safeguarding the aircraft and the flights performance. By supporting Customer Service Agents professional development, this role ensures that CSA are knowledgeable about ground operations related GAT policies and...


  • Edmonton, Canada Executive Flight Centre Group Ltd Full time

    Full Time Customer Service Supervisor Main Terminal - YEG Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and...

  • Airline Duty Manager

    5 months ago


    Edmonton, Canada Alliance Ground International Full time

    Job Description: As a Duty Manager you will: - Supervise and direct the work of ramp team members as they unload/unload and service aircraft. - Create and manage schedules to ensure adequate staffing for all ramp operations. - Assist recruiting team with hiring and provide on-the-job training and ongoing team member professional development opportunities. -...

  • Airline Duty Manager

    6 months ago


    Edmonton, Canada Alliance Ground International Full time

    Job Description: - As a Duty Manager you will:- Supervise and direct the work of ramp team members as they unload/unload and service aircraft. - Create and manage schedules to ensure adequate staffing for all ramp operations. - Assist recruiting team with hiring and provide on-the-job training and ongoing team member professional development...


  • Edmonton, Canada Alliance Ground International Full time

    Job Description: Job Description: - From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs...


  • Edmonton, Canada Gate Gourmet Full time

    We’re looking for motivated, engaged people to help make everyone’s journeys better. Account Manager, Customer Service Gate Gourmet, a Gate Group company, is the world’s largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than 30 countries. Gate...


  • Edmonton, Canada Flightcraft Aviation Services Full time

    **DUTIES AND RESPONSIBILITIES**: - Provide quality customer service to a variety of customers, including travelling passengers, travel agencies, corporate customers, and other internal and external groups. - Filing, taking electronic payments, and preparing cash reports. - Greeting flights, making announcements (boarding calls, paging passengers). - Work...

  • Operations Supervisor

    5 months ago


    Edmonton, Canada Alliance Ground International Full time

    Job Description: Do you enjoy working in a fast-paced, safety-obsessed aviation environment? Are you a team player that others can rely on? The Operations Supervisor is the primary communication link between ground operations and our customers. Alliance Ground International (AGI) is one of the largest independently owned ground handling company providing...


  • Edmonton, Alberta, Canada FLYRO Full time

    About the RoleWe are seeking an experienced Airline Operations Manager to join our team at FLYRO. As a key member of our operations department, you will be responsible for coordinating activities with other work units or departments and establishing work schedules and procedures.Key Responsibilities:Co-ordinate activities with other work units or...

  • Customer Service Agent

    6 months ago


    Edmonton, Canada Executive Flight Centre Group Ltd Full time

    **Customer Service Agent, Part-Time (Edmonton)** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our...

  • Customer Service Agent

    6 months ago


    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Customer Service Agent

    6 months ago


    Edmonton, Canada Daifuku Co Full time

    As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position...


  • Edmonton, Alberta, Canada G19 Graphics Ltd.] Full time

    Customer Service Supervisor Job DescriptionG19 Graphics Ltd. is seeking a highly skilled Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing the customer support team and ensuring that all customer inquiries are handled efficiently and effectively.Key Responsibilities:Supervise and manage a...

  • General Manager

    6 months ago


    Edmonton, Canada GAT Airline Ground Support Full time

    **Company Description**: GAT offers a broad portfolio of services at locations throughout the United States. Our mission is to provide high quality, regulatory compliant services to our aviation customers that maximize value and execution while ensuring a safe and productive environment for employees and our customers. This mission is only delivered through...


  • Edmonton, Canada Alliance Ground International Full time

    Job Description: Job Description: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you’ll put our customers - and their customers’ needs at the...

  • Lead Ramp Agent

    6 months ago


    Edmonton, Canada GAT Airline Ground Support Full time

    Job Summary Responsibilities for Ramp Agent - Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport - Maintain on-time connections by guiding aircraft to and from gate positions - Protect baggage and other equipment from damage, loss and weather conditions - Drive and operate ground equipment, such as tugs, cargo carts,...

  • Ramp Supervisor

    6 months ago


    Edmonton, Canada Executive Flight Centre Group Ltd Full time

    **Ramp Supervisor, Full-Time Temporary (T - 3/4)** Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes....


  • Edmonton, Canada Gem Cabinets Full time

    Job Summary: The Customer Service Supervisor ensures exceptional customer service by overseeing the efficient completion of projects and warranty work. Leading a team of Project Coordinators, Warranty Coordinators, and support staff, the Customer Service Supervisor is pivotal in ensuring customer satisfaction and project success. This position requires...