Service Coordinator

3 months ago

Edmonton, Canada CTR Refrigeration Full time

**Responsibilities and Duties**:

- Providing timely and concise communication between Service Manager, Branch Manager, colleagues, Service Technicians, COR Safety Manager and customers
- Monitoring, prioritizing and organizing work orders for service and construction technicians to ensure proper completion for payroll and invoicing
- Accurately and completely process/invoice Work Orders by ordering parts, providing support for Service Dispatch Coordinators. Follow up service calls or quoting parts & labour in accordance with pricing structure provided
- Create purchase orders and follow through all paperwork to ensure receipt of parts through to the invoicing process. Follow Up delivery times so all team members and customers are informed
- Coordinate with Customs Brokers, Freight Companies as needed
- Deal with warranty issues for Construction Projects, Refrigeration Service & Maintenance Contracts
- Accurately and completely process/invoice Work Orders, quoting on recommended repairs from maintenance inspections and scheduling approved repairs
- Coordinate with vendors and customers for parts arrival
- Back Up for phone calls in the Refrigeration Department
- Back up using Great Plains Software, creating and processing Service Work Orders and Purchase Orders
- Back up Operating in Great Plains Software Dashboard, coordinate Refrigeration and/or HVAC Preventative Maintenance (PM) schedules as per customer contracts an asset
- Back up Operating in Great Plains Software Dashboard, receive customer service calls, dispatch service technician according to standard operating procedures and advice from Service Manager and Branch Manager
- Exceptional communication and organizational skills required
- Ability to manage multiple tasks in a fast-paced environment
- Maintain regular consistent and professional attendance, punctuality, office attire adhering to relevant health & safety procedures
- Provide courteous and professional customer service to customers and colleagues in a Team atmosphere
- Cross Training with Service Dispatch coordinator position for continuity of workflow during breaks, vacations, leaves
- When the part has arrived, label the part correctly & ensure all parties are informed, place the part in location/bin for quick & easy identification

**Personal & Team Skills**

Required Skills and Training/Education:

- High School Diploma
- Experience in procurement/purchasing/customer service environment an asset
- Experience in invoicing/billing and/or service dispatch environment
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience working with Great Plains Software or like programs
- Excellent interpersonal / team building skills, reliable & trustworthy
- Be adaptable, accountable and an analytic thinker
- Have reliable transportation
- Ability to prioritize workload
- Ability to effectively communicate (verbal and written) in a wide variety of settings with a wide variety of people
- Effective, organized, time -management and problem-solving skills
- Demonstrated attention to detail while maintaining a high level of accuracy
- Ability to work under pressure

We offer a competitive hourly wage and weekday daytime hours. Competitive Benefit Package includes: Medical, dental, vision, prescription drug coverage, paid holidays and other family-oriented benefits. An RRSP plan with employer match is offered after one year of employment.

CTR thanks all applicants for their interest, however, only those selected for an interview will be contacted.

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