Community Manager

1 month ago

Waterloo, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Community Manager

**What is the opportunity?**

As a senior community leader, you are responsible for overall performance of 4 to 6 RBC branches of varying sizes and complexity within the community. Your priority is to lead your branches and work very closely with RBC partners to deliver exceptional client experience, acquire clients, grow market share, strengthen community brand presence,, and acquire sustainable growth. You accomplish this through execution of an integrated community plan involving all branches and RBC partners. You are also a key influencer in the community, building RBC presence, expanding network, and sourcing key business opportunities. Your passion in creating success for our clients, employees, and communities is the cornerstone of your success in this opportunity.

**What will you do?**
- Lead direct reports and collaborate with dedicated RBC partners to capture market opportunities and deliver strong business performance
- Manage one branch directly and other branches in the community indirectly, and build leadership capabilities of direct reports
- Strategize and execute a community plan leveraging all roles and channels in community
- Drive acquisition and growth activities within the community, inside and outside the branch, to acquire clients and increase market share in a more complex environment (i.e. intense competition, diverse client segments)
- Deliver an exceptional client experience where advice and digital capability is the compelling value proposition
- Be a connector and leader within RBC and the community
- Attract and accelerate development of talent in collaboration with RBC partners
- Understand and manage strategic, reputational, operational, credit and regulatory compliance risk

**What do you need to succeed?**

**Must-have**
- Minimum 5 years Sales Leadership experience and minimum 10 years Financial Services experience. Exposure to two or more lines of businesses preferred
- Demonstrated ability to prioritize for impact, deliver outstanding results through collaboration, and effectively impact and influence partners
- Previous success in capitalizing on emerging trends and proactively defending against competition
- Proven experience in leading a diverse workforce including sourcing, developing and promoting talent; as well as ability to manage remotely
- Demonstrated agility in Leadership experience in community involvement (i.e. directorship, committees)
- Completion of an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date
- Public speaking experience or media training

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- This role offers the unique opportunity to continue to build your leadership capability and lead dynamic and diverse team in making a difference in a community and being a leader in the local financial services sector
- Full-time RBC employee status with unlimited earning potential and full benefits
- Work with a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options

**Job Summary**

**Address**:
WATERLOO, Ontario, Canada

**City**:
CAN-ON-WATERLOO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Personal and Commercial Banking

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-05-19

**Application Deadline**:
2023-06-02

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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