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Communications Manager

4 months ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**Communications Manager**

**The Opportunity**

Reporting to the Director of Canada Communications, you’ll be a key member of a hard working team of communicators that provide outstanding communications and events for our Canadian colleagues. In this role, you’ll develop and deliver communications strategies related to some of our top strategic priorities and initiatives across mainly digital channels that are engaging, insightful and audience focused.

**Key Responsibilities**
- Drive comprehensive **executive communications support **for some of Manulife’s most senior leaders in Canada
- Develop **integrated communications plans **, bring them to life through encouraging programs and tactics, and consistently measure to ensure we’re hitting the mark
- Build **strategic partnerships **with key segment and global business partners to bring together and share relevant information that ensures colleagues are connected to our global mission, understand our strategy and the role they play in it, take pride in the products and services we offer, and are engaged in our award-winning culture.
- **Collaborate **with segment and global communications colleagues to ensure consistent messaging, positioning, timing and language
- **Provide direction and liaise with service providers**: branding and creative, translation, web and production.
- Be an **engaged and active **member of the Manulife Canada Communications team

**Skills Required**:

- Excellent writing, presenting and editing skills in English
- At ease advising and partnering with senior executives
- Outstanding writing and story-telling skills with the ability to work through and simplify sophisticated issues.
- Significant experience across multiple internal/corporate communications areas (e.g. strategy communication, transformation messaging, engagement, people, culture and brand)
- Digital-first attitude
- Ability to balance multiple projects and priorities within reasonable timelines
- Excellent communication skills with the ability to influence, negotiate and build consensus effectively.
- A high degree of comfort working in an environment of transformation, where change is a constant.
- Strong attention to detail
- Innovative, creative, proactive self-starter with a keen sense of urgency and initiative
- Ability to work both independently and as part of a distributed team

**Experience & Education Requirements**
- Bachelor’s Degree required in marketing, communications, English, journalism or related field
- 8+ years of experience in internal/corporate communications
- External communications/thought leadership experience an asset but not a requirement
- Large
- and small-scale event management experience

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

LI-Hybrid
**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

LI-Hybrid

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hanc