IT Support Analyst

6 days ago

Victoria, Canada Reliable Controls Full time

**Who we are**:
Reliable Controls is dedicated to reducing the carbon footprint of buildings around the world. Our team specializes in the design, development, and assembly of building automation controls and software programs.

We align ourselves with the right people and empower them in the right ways. An established company based in Victoria, BC, we nurture a strong culture of communication, trust, and collaboration. Embracing a work-life balance, promoting continuous learning, and celebrating our achievements are a few of the ways we show our enduring commitment to employees. Let’s combine our passions for building a greener future

**Your mission**:
To provide high-quality support and communication for our two office locations and remote staff. You will be working with a large variety of technologies spanning a number of unique professional disciplines.

**What we offer**:

- Highly competitive extended health and dental plans for you and your family
- A yearly RRSP contribution on the company’s behalf, plus an employee contribution-matching program to help you grow your financial well-being
- An annual performance bonus
- Paid time off to volunteer and give back to the community, on your own or as a part of a group with your coworkers
- Free on-premise parking, or choose our green transportation option and be paid for it
- Social Committee events almost every month, from potlucks, game nights, and LAN parties to camping and skiing
- Free on-site gym at both locations
- Awards and recognition for service and accomplishments
- Assistance with tuition or skills training relevant to your role
- A rewarding career doing work that matters

**What we hope to create**:
Solutions for building operators to enable the vision of Net-Zero Emissions by 2050. Help us get there.

**In this role you will**:

- Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, and mobile devices
- Purchase, provision, and install new desktop computer systems and software
- Assist in the installation of new software and basic end-user training
- Provide end user support for a network of 200+ users of varying levels of technical abilities
- Maintain hardware and software inventories
- Follow and maintain IT policies, record-keeping, documentation, and best practices guidelines
- Maintain accurate real time records within a ticketing system

**You'll have access to**:

- An onboarding package to get you up to speed
- Online training courses
- A mentor
- A yearly training allowance

**This role might be right for you if you have**:

- A minimum of 1 year of work experience in a similar capacity
- Post-secondary education in information technology, computer networks, computer science, or related field; equivalent experience would also be considered (or 2 years of equivalent work experience or certifications)
- Experience assembling and troubleshooting Windows PCs
- Outstanding communication and customer service skills
- Strong analytical, diagnostic, and problem-solving skills
- The ability to demonstrate patience, tact, and respect when working with stakeholders at varying levels of technical proficiency

**You’ll be successful in this position if you**:

- Are an enthusiastic, innovative individual who cares about sustainability
- Look for ways to have a meaningful impact on your team's work
- Are interested in using devices to control the physical environment, and you're willing to learn our products and industry
- Like a challenge and want to grow professionally
- Are patient and diligent; quality may take longer, but you know it's worth it
- Value a healthy work-life balance; we don't expect you to work overtime or weekends

**Let’s connect**

At Reliable Controls it’s not only experience and skills we are seeking; alignment with our values is of the utmost importance to us. Continuous improvement is vital to our organization, and we are prepared to invest in our team’s future, not just their current abilities. Let’s connect. We would love to hear from you

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