Remote - Service Desk Analyst - (Desktop Support

2 weeks ago


Remote, Canada Compest Solutions Inc Full time

Job title: Service Desk Analyst

Job summary
2. Provide first level resolutions
3. Ticket creation/Categorization / Prioritization
4. Ticket escalation to respective Support Group
5. Incident resolution and recovery
6. Ticket Closure

Required Experience: 3 to5 years

Required Skills Technical Skills
- ,Service Desk Domain Skills

Nice to have Technical Skills
- ,Service Desk Asset Services, Desktop Support - Remote, Service Desk App Support, Field Services, Service desk - UAM Domain Skills-, Hedge Fund Accounting

Roles & Responsibilities

2. Troubleshooting skills on VPN connectivity, dial up, wireless routers
3. Knowledge on active directory, domain controllers etc
4. Exposure to password reset tools
5. Troubleshooting experience using remote control tools
6. Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment

**Salary**: $18.00-$20.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Service Desk: 4 years (required)
- Technical support: 4 years (required)
- Desktop support: 4 years (required)
- UAM: 1 year (preferred)

**Speak with the employer**
+91 7327332062



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