User Support Technician
2 weeks ago
GCI Support Inc. is a company focused on delivering IT support and solutions to “Small size Businesses”.
About the Job
Duties / Responsibilities:
- Support the client through the problem resolution process and/or escalate the incident to a higher level
- Document all work performed into help desk software
- Schedule an onsite visit if required
- Intermediate to advanced knowledge of the Windows operating system environment
- DEC, AEC or DEP; ( Must speak english fluently, basic french knowledge )
- Good knowledge of networking principles ( routers, switches )
- Good knowledge of computer hardware
- Basic knowledge of servers ( DHCP, DNS, RDP )
- Good knowledge of Office 365 admin / sharepoint
- Customer service oriented; Organized, sense of prioritization, documentation skills.
- 2-4 years experience in similar employment
- Using a Ticketing system ( help desk software is an asset)
- Mobile phone
- Good English with basic french language
GCI Support Inc. offers:
- salary TBD
- Full time, permanent position
- Monday to Friday day-time schedule ( 9AM to 5PM )
**Salary**: $20.00-$25.00 per hour
Schedule:
- Monday to Friday
Licence/Certification:
- Driving Licence (preferred)
Work Location: Remote
Expected start date: 2023-12-04
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