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Customer Service Representative
1 month ago
**About Us**
Opifiny is a software solution provider exclusive to the insurance industry. Our clients include some of the biggest insurance companies in Canada. Our corporate culture is inclusive, entrepreneurial and fast-paced. Everyone in our company has a voice and is encouraged to use it.
**Position Overview**
The bilingual customer service representative is responsible for providing support for users of Opifiny software. The rep will have thorough knowledge of all Opifiny products/services, in order to help out end users.
**Responsibilities and tasks**
Typical responsibilities and tasks include, but are not limited to:
- Verifying new physician users of the Opifiny system
- Learning and thoroughly understand current and newly developed Opifiny products/services
- Communicate user issues to QA team
- Tracking bugs and issues in Opifiny products
**Qualifications**
- Bilingual: English and French - oral and written
- Strong communication and interpersonal skills
- Strong computer skills
**Qualifications (Desired)**
These qualifications are not required, but would be considered an asset:
- Customer service experience
- Up-to-date knowledge of computer technology
- Time management
- Strong problem solving skills
- Post-secondary degree/diploma
**Salary**: $40,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- NORTH YORK, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person