Associate Manager, Payments
5 months ago
At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
- S'more about the team
The Global Payments team at HelloFresh is responsible for processing payments periodically as a subscription business, ensuring customers are able to pay seamlessly with their preferred payment method, and managing customer profitability at a company level by various retention based initiatives.
As the Associate Manager, Payments [Business Operations] at HelloFresh, you will join a cross-functional team reporting to the Manager, Payments of Global Payments. You will be working with local & global stakeholders to assist in building and managing HelloFresh’s payments strategy and execution. You will support our team with the full payments lifecycle, including processing, fraud detection & mitigation, chargeback & refund management, payments analytics, tools & systems infrastructure, innovation in invoicing and billing, and more. You will drive projects, identify business opportunities, advise senior management, and build a world-class payment infrastructure.
Lettuce share what this role will be responsible for
- Project lead initiatives with cross-functional, international teams to improve the efficiency of our payments processing platform, customer experience, and settlement reconciliation
- Develop processes and execute strategies that help improve processes on local payments
- Contribute to mid
- and long-term roadmap for payments, aligned with HelloFresh OKRs
- Present analysis of daily, weekly, and monthly payments metrics (retry analysis, decline rate/reason analysis, fraud rate/reason analysis) to inform overall strategy to local stakeholders
- Understand and execute on payments infrastructure of local operations (payment runs, cut offs, etc) with ability to lead projects to optimize functions
- Manages different verticals and brands within HelloFresh portfolio
- Deeper knowledge of payments industry, e-commerce trends and payment processing within HelloFresh, to drive payments related projects that have direct impact on revenue or cost
- Assist with Payments Operations across all verticals in US and Canada
- All other duties, as assigned
Sound a-peeling? Here's what we're looking for
You are...
- A critical thinker—use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. You have the ability to break down complex, unstructured problems into components of impact and derive quantifiable action items
- Detail-oriented—careful and thorough in accomplishing tasks, ensuring that one’s own and others’ work and information are complete and accurate
- Experienced with communicating constructively the results of your analyses to various stakeholders at all levels
At a minimum, you have...
- At least 3- 5 years of professional experience, preferably at a payments or financial services company
- Familiarity with payments-related data, an understanding of the entire payments lifecycle for credit/debit cards, PayPal, and mobile payments
- Ability to analyze raw data, draw conclusions, and develop actionable recommendations
- Experience extracting and transforming data from structured databases such as MySQL, PostgreSQL, etc.
- Experience with a Data Visualization tool such as Tableau
- Strong GoogleSheets and Excel skills
Let’s cut to the cheese, this is why you'll love it here- Box Discount_
- Amazing discounts on 1 box per week 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box- Health & Wellness_
Health & Dental benefits from day 1, a Health Spending Account, and unlimited access to the Headspace app to meet your self-care needs.- Vacation & PTO_
Time off is also an important part of self-care We offer generous vacation and PTO to help you create a good work-life balance.- Family Benefits_
- A parental leave top-up program for expectant parents- WFH Allowance_
- A one time fund to help you set up or improve your home office- Growth & Development_
- We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund- Work Hard & Have Fun_
- From team socials to HQ Wellness Wednesdays, you’ll have plenty of opportunity to experience the fun- Diversity & Inclusion Initiatives_
- With imp
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