Manager, Passportone Client Payments

2 days ago

Toronto, Canada Family Service Toronto Full time

**Grow with us**

Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals and families destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience and stability in more just and supportive communities. We achieve this through our direct service work of intervention and prevention which includes, case management, counselling, peer support and education; knowledge building; and system-level work including social action, advocacy, community-building and working with partners to strengthen the sector.

We’re proud of our people and culture We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.

**The Opportunity**

Reporting to the Associate Director, PassportONE and as part of the FST leadership team, the manager is responsible to ensure that payments to clients and Transfer Payment Agencies are processed in a timely, consistent and accurate way. PassportONE is the consolidated payment system for the provincial Passport direct funding program. The manager is the primary contact for Payment Agencies (PAs) and responsible for resolving client payment issues. The manager leads an operational team and builds a culture of team work focused on delivering exceptional customer service. In conjunction with the Manager, PassportONE Systems, Data and Reporting, the manager will be responsible for maintaining strong partnerships with Passport and Transfer Payment Agencies managers and staff.

We are committed to developing a diverse management team that reflects the diversity of the population who live and work in the City of Toronto.

**Responsibilities**
- Supervising the administering of approximately 240,000 financial transactions for client payments for 11 Passport Agencies across province.
- Operationalizes the Risk-based Review (RBR) model for the review of admissible and inadmissible expenditures for Passport clients.
- In collaboration with the Manager, PassportONE-Systems, Data and Reporting, ensures adequate systems, procedures, and controls are in place within the client payment function.
- Develops and implements accounts payable process improvements.
- Identifies, creates, and monitors key performance indicators, i.e., 48-hour turnaround time, percentage of missing data, develops monitoring and remediation plans as required.
- Ensures that the program meets all requirements necessary to obtain and maintain audit standards and accreditation necessary to be compliant with MCCSS directives.
- Develops and maintains effective working relationships with FST colleagues, collaborates with Passport Agencies, MCCSS and external vendors.
- Ensures processing activities are completed in an accurate and timely manner.
- Ensures client payment records are properly maintained and controlled.
- Ensures documentation on client payment procedures and schedules is up to date.
- Develops budget and related service targets for areas of responsibility in consultation with the Director, BIC and Associate Director, PassportONE.
- Ensures that the operational expenses for the team are within the planned budget and provides explanations of variances where needed.
- Exercises signing authority on budget for areas of responsibility, consistent with organization policy.
- Leads team processes to develop plans that are aligned with organizational strategic and operational priorities as well as MCCSS directives for PassportONE.
- Participates actively in the organization’s strategic planning process and implementation.
- Achieves operational and team goals, budgets and service targets in areas of responsibility. Keeps director apprised of any developing variances and proposes solutions as needed.
- Ensures that quality assurance measures are implemented and maintained.
- Informs the Associate Director, PassportONE, of matters of potential risk to FST (e.g., financial, reputational, legal).
- Acts as back up to Manager, PassportONE-Systems, Data and Reporting as required.
- Performs other duties as required.

**Qualifications**
- Undergraduate degree in relevant field (e.g. finance, public administration, business administration) or equivalent combination of education and experience (foreign credentials will be considered).
- Demonstrated strong leader in your workplace and your community.
- Proven record of building and maintaining community partnerships.
- Ability to use personal authority appropriately, respectfully, strategically and skillfully.
- Demonstrated commitment to a values system that recognizes the inherent worth and uniqueness of all individuals and their right to full inclusion, autonomy, self-determination and self-advocacy.
- Demonstrated commitment to the principles of cultural competency, equ

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