Part-time Reservations
6 months ago
_Do you want to experience the lifestyle in Whistler, BC - Canada's premier ski resort town? _
- **Elevate your Hospitality career at Canada’s Best Ski Hotel**_
Pan Pacific Whistler is looking for a Part time Reservations Agent to support the Reservations operations at our two hotels. Elevate your Hospitality career at Canada’s Best Ski Hotel
**RESPONSIBILITIES**
- Answers phone promptly, professionally with a friendly greeting, and identifying self.
- Promptly answering guest requests (letters, fax, E Mails) within 24 hours
- Daily support to Revenue team, such as, but not limited to, daily opera activities & transactions and OTA inputting.
- Assist the Revenue team with weekly and monthly reporting
- Explain rate structure, available rooms, method of payment/guarantee and cancellation policies, hotel policies, facilities and services to guests.
- Collect pre-registration information such as guest name, address, credit card number, etc.
- Accurately enter guest reservation details into the computer system.
- Review and send written confirmation to the guest.
- Direct guest complaints to appropriate Department Head/Duty Manager.
- Communicate and exchange information with Hotel Sales Department and Front Desk.
- Provide directions to locations within and outside of the Hotel.
- Ensures all duties on task list are completed.
- Perform any other duties as assigned by the Director of Revenue
**QUALIFICATIONS**
- Previous customer service experience is an asset
- In-depth knowledge of Whistler, surrounding areas and of local tourist products
- Ability to communicate fluently in English both written and verbal
- Previous hotel Reservations experience is an asset
- Second language is an asset
- Knowledge of a Property Management system will be an asset
- We thank all applicants for their interest however only those selected for an interview will be contacted._
**Salary**: $21.00 per hour
Expected hours: 16 per week
Flexible Language Requirement:
- French not required
Schedule:
- Weekends as needed
Supplemental pay types:
- Overtime pay
Work Location: In person
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