HR Process
2 weeks ago
**Role Overview**
**Key Responsibilities**
As a Process Specialist, you will work with both internal team members and our client base:
- Develop strong rapport with new and existing members to offer personalized technical and product support.
- Facilitate account and user setup on McLean Connect, including HRIS automation and access management for our results dashboard and action planning dashboard.
- Troubleshoot and assist in solving technical problems, improving processes, and building training materials and support collateral.
- Ensure ease of adoption and ongoing use of the survey platform with superior customer service.
- Provide live and recorded training process workflows and user guides for the platforms.
- Gain thorough understanding of McLean’s diagnostic product suite.
**Key Selection Criteria**
- Experience documenting complex workflows and discovering smarter ways of working.
- 1-2 years of experience in customer service/technical support role.
- Undergraduate degree or equivalent experience.
- High proficiency in Microsoft Office, especially Excel and PowerPoint.
- Fast learner with tech savvy and exceptional customer service skills.
**Desirable**
- Experience with handling confidential/sensitive data and/or following data security/privacy regulations
- Experience with quality assurance practices
- Experience with or exposure to HR
- Experience with Jira and/or Salesforce
- Experience with agile project management practices
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