Employee Relations Consultant

2 weeks ago

Toronto, Canada Green Shield Full time

**WHO WE ARE**
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

**THE ROLE IN A NUTSHELL**

We are looking for an experienced Employee Relations Consultant (ERC) to join our team. The ERC reporting to the Director, People & Culture Business Partner will be responsible for providing leadership, support and reasoned advice to employees and leaders pertaining to a range of employee and labour relations opportunities and issues. The incumbent will also administer our People & Culture (P&C) programs and initiatives in partnership with our People and Culture Team and well as Directors and front-line leaders from the various lines of business.

Specific accountabilities within the role include:

- Collaborate closely with supervisors and managers as a trusted advisor enabling our workplace strategies and achieving our business goals and objectives.
- Provide supervisors and managers with coaching/consulting, tools, and resources to enable and empower them to effectively create, lead and manage a high performing team.
- Coach and guide supervisors and managers on all talent and performance management related processes and activities including performance optimization and annual performance reviews, policy interpretation, and P&C best practices.
- Provide effective counsel on corrective actions, terminations and performance improvement plans.
- Conduct investigations into alleged violations of the collective agreement, company policies and employment legislation and make recommendations for appropriate action. Resolve employee concerns, conflicts and issues promptly.
- Work with the P&C Centre of Excellence on the development and delivery of P&C programs and initiatives such as talent acquisition and development, total compensation, employee engagement, placing leader and employee experience top of mind, with a focus on fostering a diverse, inclusive, respectful team.
- Build and maintain supportive and collaborative working relationships between P&C, local union representatives, leadership and the workforce.
- Advise leaders on labour relations matters, including collective bargaining, contract administration, collective agreement interpretation, and grievance handling.
- Lean in on technology and data that provides insights to inform business decisions with a strong eye for continuous improvement.

**WHO WE'RE LOOKING FOR**
We’re not looking for just anyone. We’re looking for that unique individual who comes to work knowing they can make a positive difference and impact to help us create better health for all Canadians.

**Qualifications**
- Post-secondary education in human resources management, labour relations or a related discipline
- Bilingualism (English/French) is strongly preferred
- Certified Human Resources Professional designation (CHRP or CHRL)
- Knowledge and understanding of employment legislation and labour law
- Commercial mindset, bringing business acumen and strong understanding of our product-led business and organizational philosophy to deliver with speed and responsiveness
- Highly developed critical thinking, analytical and problem-solving skills
- Demonstrated behaviours in resourcefulness, creative problem solving, curiosity and the strong desire to learn
- Strong change management experience and a proven change agent exhibits a balanced approach (empathetic/driven)
- Excellent communication and interpersonal skills
- Excellent organizational skills with strong attention to detail
- Inclusive leadership approach and a high value on diversity, inclusion, and equity in the workplace
- Sound judgment regarding ethics, discretion, and privacy, with ability to maintain confidentiality and professionalism.
- Ability to occasionally travel within Canada

**Experience**
- A minimum of 5 years of experience in a mid-level Human Resources role within a unionized environment (ideally 300 employees+) where you interpreted and administered a collective agreement and were accountable for workplace investigations
- Solid experience and exposure to employee relations issues with a demonstrated track record of arriving at mutually s

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