Employee Relations Manager

6 months ago

Toronto, Canada Covenant House Toronto Full time

**Employee Relations Manager**

**Full Time**

**Hybrid, Downtown Toronto**

For forty years, we have maintained a steadfast dedication to our mission: supporting the vulnerable youth who come through our doors. To this day, we remain committed to this duty.

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day. More than a place to stay, we provide 24/7 crisis shelter and transitional housing on-site and in the community, along with comprehensive services including education, counselling, health care, employment assistance, job training and after-care. Since 1982, Covenant House has supported more than 100,000 young people.

As a national leader, we educate and advocate for long-term change to improve the lives of vulnerable youth. This includes influencing public policy, leading awareness and prevention programs and continually building and sharing our knowledge. As a learning organization, we strive for excellence and programs with impact.

We provide life-changing care with unconditional love and respect. We meet youth's immediate needs and then we work together to achieve their future goals.

Thanks to our donors, who contribute 80 per cent of our $44.2-million annual operating budget, we are able to deliver these comprehensive programs and services.

**Overview**:
Reporting to the Chief People and Culture Officer, the Employee Relations Manager is responsible for the organization-wide leadership of several Human Resource functions and programs for the full employment lifecycle. This position will identify strategic people issues and enable and equip staff with the tools to effectively lead and manage their people, contributing to the succession of the organization. You will provide strategic advice and operational support to assigned client portfolio on a wide range of areas including recruitment, employee relations, performance management, change management, compensation, job evaluation, organizational design, health and safety and wellness, ensuring CHT’s practices and HR programs are aligned towards a diverse and inclusive organization.

**Responsibilities**:

- Provide HR consulting, advice, and planning services to client Managers and Directors throughout the organization in alignment with equity, diversity and inclusion principles, policies and best practices.
- Act as a trusted business partner within an assigned client portfolio that influences change and delivers solutions by providing employee relations advice in support of operational planning and budgeting decisions.
- Act as a trusted business partner within an assigned client portfolio that influences change and delivers solutions by providing employee relations advice in support of operational planning and budgeting decisions.
- Develop and deliver education programs for supervisors/managers to provide guidance in HR processes and management (e.g. progressive disciplinary process).
- Analyze data to identify trends (e.g. attendance, grievance types) and recommend actions to the Chief People and Culture Officer
- Make recommendations to the Chief People and Culture Officer, for updates and/or new HR policies, procedures, and programs in collaboration with other HR team members
- Responds to questions from management and employees on a wide variety of HR matters. Escalates higher level and serious matters to the Chief People and Culture Officer for resolution.
- Promotes positive employee relations and a professional workplace environment in accordance with the organization’s core values.
- Actively participates in employee initiatives that maintain a positive culture and result in high engagement and retention.
- Conducts exit interviews and provides feedback to management and senior leadership.
- Drives employee insight initiatives, including creating and executing employee surveys, and compiles and presents results.
- Working in collaboration with the Social Committee, takes a lead role in planning and executing staff appreciation events and recognition initiatives including service awards.
- Conducts workplace investigations when required pursuant to policies and legislative requirements.
- Lead/support complex employee grievance processes, complex/sensitive investigations, and dispute resolution management as assigned
- Takes a lead JHSC role
- Working in collaboration, provides direction to supervisors on conducting effective performance management procedures and conducts follow-up as needed to ensure that performance discussions and formal reviews are conducted as scheduled and on an ongoing basis.
- Provide guidance in Annual Performance Evaluations process as needed
- Other duties as required

**Qualifications and Experience**:

- Post-secondary degree in Human Resources Management. Certified Human Resources Professional (CHRP) designation preferr

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