Administrative Assistant
4 months ago
At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.
We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential
**SUMMARY**: This is an 8-week summer student position providing in-person and virtual/online administrative support to Language Assessment Centre locations in Brampton and Mississauga
DUTIES & RESPONSIBILITIES:
- Assist assessment staff and provide front desk support at Language Assessment Centres.
- Attentively greet clients and visitors to the centre and ensure they are attended to in a timely manner
- Answer phones promptly and minimize messages going to voice mail.
- Ensure that client phone messages are returned swiftly
- Schedule and monitor appointments using the HART System
- Confirm client appointments and reschedule appointments as needed
- Update client information in HARTs
- Perform a variety of clerical duties including filing, typing, photocopying, faxing, confidential record keeping, and document distribution in accordance with company policies and procedures.
- Actively refer client requests to appropriate staff
QUALIFICATIONS:
- Strong fluency in English and other languages an asset
- Knowledge of Achev and other programs relating to community and settlement programs in Peel & Halton regions
- Excellent communication skills, both verbal and written, to interact with a wide range of individuals in a variety of situations which often require tact, diplomacy and discretion
- Experience in customer service
- Good interpersonal skills, cultural sensitivity, problem-solving and self-managing organizational skills
- Ability to communicate in other languages is an asset
- Computer-literate with proficiency in MS Outlook, MS Office and databases such as HARTS and statistical record keeping
- Sensitivity to the diverse needs of adult learners and the multicultural community
- Provision of satisfactory Criminal Record Check required
- Must be able to work online/remotely as needed
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