International Services Assistant

3 weeks ago


Barrie, Canada Georgian College Full time

**International Services Assistant**

**(**
**Job Number**:
**191-23**
**)**

**Department**: International Education and Development

**Campus**:
***Barrie

**Classification**:
***Support Staff

**Posting Date**:
***August 3, 2023

**Salary Range**: $26.47 (start rate) - $30.69 (4-year rate)

**Hours Per Week**: 37.5 hours per week

**Status**:
***Full-time
- Providing the first point of contact in the International Centre for both internal (students, college staff) and external (community members, applicants, stakeholders) and triaging and/or resolving any issues/questions brought forth
- Utilizing customer service queue management systems (MyGCLife, Q-nomy) and student information systems (Banner, OCAS-IAS, AppXtender) to assess and help resolve issues and inputting information
- Providing the public and students with current and accurate information on Georgian programs, services and events across all campuses
- Maintaining a list of all current events/contacts/important dates and directing visitors as required
- Welcoming international visitors, delegations, prospects, applicants and community visitors
- Assisting with the training and monitoring of student co-ops and Student Ambassadors working in the international centre
- Supporting current students with wayfinding and answering general inquiries regarding college services
- Arranging Georgian promotional material and resources around the International Centre and managing the cleanliness of both the reception area, student lounge and storage room
- Supporting all on and off campus events organized by the Globalization Coordinator /International Community Engagement Coordinator by providing administrative support and promotion
- Coordinating meetings, booking rooms for events, booking student appointments as required
- Tracking and verifying student enrolment status, registration records (outstanding fees/status/FT vs PT), visa status, arrival status and other factors as directed by Manager
- Running reports and forecasting needs of students/agents and providing solutions to the recruitment and global engagement teams to enhance service delivery
- Ensuring that specific procedures and documentation requirements for international student on-boarding are all correctly adhered to
- Maintaining secure storage of confidential records and hardcopy file management and recycling/shredding documents as necessary
- Demonstrating Q-nomy queue kiosk ticket dispensing to students and ensuring queue kiosk is working, clean and stocked
- Collaborating with department staff to identify any trends related to at-risks students and creating pro-active supports to assist with student success and navigation of services
- Helping coordinate communication plans with the Marketing Specialist, Globalization Coordinator and planning for new arrivals/late arrivals
- Maintaining knowledge of IRCC policy and regulations and travel restrictions as they impact international applicants

**QUALIFICATIONS**:

- Successfully completed a two-year postsecondary diploma in Office or Business Administration, Business or another related field
- A minimum of two years’ experience of customer service working in a fast-paced environment
- Experience working with many cultures is considered an asset
- Must be fluent in English, ability to communicate in a second language other than French is considered an asset
- Experience and knowledge with Microsoft Suite (PowerPoint, Word, Excel and Outlook)
- Strong customer service, conflict resolution and problem-solving skills
- Excellent cross-cultural and interpersonal skills
- Ability to manage time, multitask and meet provided deadlines
- Alternate formats will be provided upon request throughout the recruitment and selection process._
- Georgian College has introduced FLEX Work for some positions. This position is not eligible for Flex Work and will be an on-campus position with no option for remote work.

**Applications for this position must be received by 11:59 p.m. on**
**August 13**
**, 2023. **While we thank all applicants, only those contacted for an interview will be acknowledged.


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