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Administrative Assistant/customer Service

1 month ago

Vancouver, Canada BCRC Heating and Cooling Full time

**About us**

We are professional, agile and innovative.

Our work environment includes:

- Modern office setting
- Food provided
- Relaxed atmosphere
- Flexible working hours
- Company perks
- Safe work environment
- Work-from-home days

**Full Job Description**

LEARN, DEVELOP AND GROW - WITH BCRC HEATING AND COOLING LTD.

By joining BCRC Heating and Cooling as a Customer Service Representative

you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.

**This is a permanent position for 40 hours per week. Must be fluent in CHINESE at a native level (traditional + simplified ) ** This is a fully remote or hybrid position ( to be discussed )

RESPONSIBILITIES
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

REQUIRED SKILLS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Read, write and speak English at an advanced level
- Read, write and speak/understand CHINESE fluently (Native level)
- Excellent communication skills, CHINESE written and spoken
- Preferably, working experience in a customer service role where directly interacting with consumers
- Excellent attention to detail
- Proven organizational skills, time management and able to multitask
- Ability to work independently
- Proactive, motivated and flexible team player who is keen to work in a stimulating and fast paced work environment

通勤/搬迁能力:

- Vancouver, BC: 稳定通勤,或在开始工作前计划搬家 (必填)

Work Location: Hybrid remote in Burnaby, BC V5J 4R2

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