Clk 09r

5 days ago

Vancouver, Canada BC Public Service Full time

Posting Title- CLK 09R - Customer Service Representative- Position Classification- Clerk R9- Union- GEU- Work Options- On-Site- Location- Vancouver, BC V6B 0N8 CA (Primary)- Salary Range- $50,190.86 - $56,546.21 annually- Close Date- 6/7/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Health- Ministry Branch / Division- Vital Statistics Agency/Health Sector Information, Analysis and Reporting (HSIAR)- Job Summary**A great opportunity to take the next step in your career**

The Vital Statistics Agency is responsible for administering the legislative requirements of the Vital Statistics Act, Marriage Act, Name Act, and Division 7 of the Wills, Estates and Succession Act for the registration of adoptions, births, stillbirths, marriages, deaths, registry of wills and change of names. The Agency manages the recording of all vital events in the Province, which includes collecting, screening, registering, amending, correcting, controlling, protecting, sorting, and retrieving vital event information and documentation.

In addition to responding to the general public’s requirements, this position must respond to requests from a variety of other clients including police forces, consulates, trustees, clergy, Commissioners, the Ministry of Children and Families, the Ministry of Social Development, federal government officials, government agents, notaries, funeral directors, and other provincial Vital Statistics offices. The role of the Customer Service Representative is to provide services in a broad range of statutory and other programs with individuals and Agencies around the world.

**Job Requirements**:

- Completion of Grade 12 or equivalent (GED).
- Minimum one-year of resent and relevant* clerical/administrative support experience working in a high-volume customer service environment providing service delivery to the public.
- Minimum 6-months of recent and relevant* experience reconciling and safeguarding cash and negotiables in accordance with guidelines, while maintaining confidentiality. Preference may be given to applicants with 1 year or more.
- Recent and relevant experience includes experience gained performing similar duties for the specified time within the last five (5) years.

Preference may be given to applicants with:

- Experience providing customer service support in another language, other than English.
- Experience providing in-person front counter customer service.

**About this Position**:
This position has full time on-site requirements.
This position is based out of Vancouver.
An eligibility list may be established to fill current and future permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.

**Working for the BC Public Service**:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

**How to Apply**:
**Cover Letter: NO** - Please do not submit a cover letter as it will not be reviewed.

**Resume: YES** - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

**Questionnaire: YES**:

- You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

**Additional Information**:
A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
- Job Category- Administrative Services, Health Services

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