Quality Specialist

1 month ago

Woodbridge, Canada ASSA ABLOY Full time

Are you looking for a new challenge with a focus on product quality? Do you enjoy working in a manufacturing atmosphere? Are you comfortable working in a union environment?

If you answered yes to these questions, then this position could be for you

Fleming Door (an ASSA ABLOY) brand is looking to add a Quality Specialist to our team. This will be an on-site role position out of our Woodbridge, Ontario manufacturing facility.

**What would you do as our Quality Specialist?**

You will be responsible for managing after-sales support and assistance to customers, working in collaboration with the Customer Service Team in resolving customer complaints, offering technical support, determining appropriate remedies to address product issues and defects, and coordinating on-site field services.

**You would also**:

- Represent organization as a point of contact for special projects, providing guidance to ensure customer satisfaction and quality claim resolutions
- Review project details for overall understanding of scope of work prior to and on receipt of key orders
- Work in conjunction with Order Engineering to review the processing of orders for key accounts and select projects
- Monitor the production of key projects throughout the process and conduct routine inspections to ensure products meet quality specifications
- Be part of a team that will contain or reject product not in compliance with quality standards
- Document and report deficiencies to the management team, managing cases through standard digital tracking databases (Thrive)
- Contribute to enhancing quality standards
- Work in conjunction with the Operations Team to deploy quality assurance strategies
- Build a deep understanding of the full manufacturing process cycle, from incoming raw material to packaging and delivery standards
- Plan and conduct on-site inspections and consultations with audiences including, distributors, sales representatives, contractors, and architects
- Actively participate in providing a safe and harmonious working environment for all employees
- Comply and enforce compliance of all state and federal regulations, Company standards and the ASSA ABLOY Code of Conduct

**The Skills and Experience you need**:

- Bachelor’s degree in Engineering (Mechanical or Industrial disciplines preferred) or a related field
- Minimum 3 years of experience with project management or quality control
- Ability to read and understand architectural product drawings
- Proficient communication skills, both verbal and written
- Previous experience/exposure working within Metal Fabrication, Hollow Metal, Door or Building Materials industries are highly desirable
- Quality Assurance training or certifications including TQM, Six Sigma, ISO 9001, etc.
- High degree of accuracy and attention to detail
- Be personally accountable for the quality of work performed
- High degree of customer service orientation
- Excellent analytical, problem-solving, organizational, follow-up and a high comfort level balancing multiple priorities or projects simultaneously
- Proven leadership ability, excellent interpersonal skills, and the ability to develop relationships within the organization
- Strong documentation, reporting and computer skills including Microsoft Office and ERP systems
- Be flexible with work hours to ensure quality are conducted according to schedule (as required)
- Possess a valid driver’s license and ability to travel occasionally to the U.S

**PHYSICAL DEMANDS AND WORKING CONDITIONS**:

- Manufacturing/industrial environment; some dust and noise
- Ability to stand and walk daily through manufacturing facility (155,000 sq ft)
- Flexibility to work on Afternoon shifts occasionally for special key projects

**What we offer**

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us. Here are some highlights of what we have to offer:

- Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance, Flexible Spending, Employee Assistance Program, discount portal, recognition and well-being programsjust to name just a few
- Paid Vacation, Sick Time, and 12 paid Company Holidays
- Tuition Reimbursement, Learning and Career Development opportunities
- Competitive Salary

Let’s create a safer and more open world - together

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

LI-SM1

**We are the ASSA ABLOY Group**
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting

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